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      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,008 total reviews)
      avatar

      Venkatesh Korla

      71% approve of CEO

      52% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.2

      Culture & values

      3.1

      Work/Life balance

      3.1

      Career opportunities

      2.9

      Senior management

      2.9

      Compensation and benefits

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,008 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Aug 2, 2021

      Too much

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits weren't too bad. Ability to work from home. Paid training was a plus. It was a decent job for someone with no responsibilities.

      Cons

      The pay was not good for everything they have you doing. Being tethered to your desk for 8 hrs. With only 2 15 minute break and a 30 min lunch. Seems like a lot but not really. The equipment was lacking quality. Headset for one, picked up every noise in the background. The requirements for internet speed was hard to achieve.

      avatar
      HGS Response
      4y
      Hi, thank you for sharing your feedback. We understand that the Call Center industry is unique and that our schedules can sometimes be challenging. Therefore, our hiring process is very transparent and honest to set the job expectations to be very realistic. During the interview, our Recruiters explain that the role requires extensive periods of sitting and keyboard/computer work. Thank you again for your review and for being a part of OneHGS!
      3.0
      Jul 28, 2021

      Not that good communication

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      What it stands for is good

      Cons

      No time for yourself and lack of communication Thru the system

      avatar
      HGS Response
      4y
      Hi, thank you for sharing your feedback. We appreciate the opportunity to learn, and we're disappointed to hear about the lack of communication you had experienced. As a company, we focus on offering the very best support to our employees, and that an excellent internal communication culture is critical. We will share your experience with the local teams. Please connect with us at talk2us@teamhgs.com if you'd like to speak further about your concerns.
      3.0
      Jul 21, 2021

      Place to start

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      A good place to begin a career

      Cons

      No career development and appreciation for the good work

      avatar
      HGS Response
      4y
      We appreciate your review. It is always nice to hear from our former and current employees about the experiences they have had with us. HGS USA is always striving to develop the members of our team and increase their client and systems knowledge. We want our people to learn and grow together. That being said, your feedback has been shared with our local teams. Thank you for being a part of Team HGS.
      Viewing 256 - 258 of 5,008 Reviews
      Related searches: HGS jobs | HGS salaries | HGS benefits | HGS interviews
      ReviewsHGS reviews

      Glassdoor has 5,269 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.