Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Friendly nature good environment better place to work" ((in 139 reviews)); "Good people are HGS OFFICE" ((in 134 reviews)); "Good work environment and comfortable" ((in 129 reviews)); "Good training and very supportive for career development" ((in 101 reviews)); "Good working environment and encouraging" ((in 96 reviews))

What are the cons of working at HGS according to real employee reviews?

"Salary is very low for my designation and workings hours is too long to in & out" ((in 448 reviews)); "Poor management and will not appreciate hard work" ((in 220 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 201 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,008 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,008 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Jul 7, 2021

Great Experience

It analyst

Recommend

CEO approval

Business Outlook

Pros

Great team to work with

Cons

no raise on 3 years

HGS Response

4y

Thank you for sharing your feedback. It is always nice to hear from our employees about the experiences they have had with us. We love hearing about the positive work environment you have received from your team members. We are focused on offering the very best support to our thousands of North American employees and our clients who have been overwhelmed in the way we have been able to cope, adapt and prosper through this pandemic year. We are extremely proud of our employees, and while we accept there are many challenges in moving to a work@home environment, our team has embraced this change to keep everyone gainfully employed. Thanks again and take care!

5.0

Jun 30, 2021

Cool

Team leader

Recommend

CEO approval

Business Outlook

Pros

Awsome place to work at with great people

Cons

Low pay, but work load is worth it

HGS Response

4y

Thank you for your wonderful feedback! We love hearing about the positive work environment and the support you have received from your team members and leadership. As you mention, we are very proud of our inclusivity, which typifies our global organization. e want our people to learn and grow together. Thank you for being a part of Team HGS.

4.0

Jun 22, 2021

Headliner

Sales associate

Recommend

CEO approval

Business Outlook

Pros

It is a great place to work

Cons

Low pay compared to other jobs

HGS Response

5y

Thank you so much for taking the time to share your review of HGS USA. We are glad to know our efforts to bring our teams the best possible employee experience has positively paid off. As a company, we are always striving to develop the members of our team and increase their client and systems knowledge. We want our people to learn and grow together. Thank you for being a part of Team HGS.

Viewing 262 - 264 of 5,008 Reviews

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Jobs at HGS

Senior Analyst Global WFM

SAC Planning Consultant

QA Engineer - Automation 1

Karnataka

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HGS

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Great Experience

Cool

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