Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good work environment and flexible" ((in 132 reviews)); "Good people and teams mates." ((in 129 reviews)); "Friendly nature good environment better place to work" ((in 126 reviews)); "Good training and very supportive for career development" ((in 109 reviews)); "Good work culture and seniors support" ((in 95 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 448 reviews)); "Poor management and will not appreciate hard work" ((in 225 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 208 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(473 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

473 reviews

Reviews about "Compensation"

Return to all reviews

2.0

May 14, 2021

Dont.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits, friendships with co workers.

Cons

No room to advance, terrible management, low pay.

HGS Response

5y

Thank you for your review. They help others understand the good and not-so with companies and roles within the call center industry. We really appreciate former and current employees about the positive experiences they have had with us. As you mention, we are very proud of our inclusivity, which typifies our global organization. HGS USA is always striving to offer our employees ways to future-proof their careers with life-long transferable skills. 90% of our leaders started their career as Customer Service Agent. Thank you for being part of OneHGS.

1.0

May 13, 2021

Not worth the time

Floor walker

Recommend

CEO approval

Business Outlook

Pros

There really isn't anything I can say that is good here

Cons

I have a laundry list. The pay for one, they stiff you out of your bonuses no matter how many years you've been with them. The upper management isn't that great either. Some team leads are amazing, but they are a small handfull. There's a ton of drama and massive turn around.

HGS Response

5y

Hi, thanks for your review. Your feedback is valuable to us. We would like to hear more about your experience to understand how we can make things better here. Please write to us at Talk2us@teamhgs.com

3.0

May 11, 2021

Not a good paying company

Consulting it specialist

Recommend

CEO approval

Business Outlook

Pros

Bonuses, approachable senior management, and pantry

Cons

Do not compensate the employee very well

HGS Response

5y

Hi! We appreciate your valuable feedback. As a company, we continuously strive to better our employee services. Good luck and we wish you all the best with your stay here in HGS and beyond.

Viewing 274 - 276 of 473 Reviews

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Jobs at HGS

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Senior Analyst Global WFM

Karnataka

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Process Consultant - German Language

HGS

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Dont.

Not worth the time

Not a good paying company

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