Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 198 reviews)); "Good work environment and Colleagues" ((in 130 reviews)); "Good people to work with every day" ((in 128 reviews)); "Friendly nature good environment better place to work" ((in 124 reviews)); "Good training and very supportive for career development" ((in 108 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 455 reviews)); "Poor management and will not appreciate hard work" ((in 214 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 209 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 28 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(473 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

473 reviews

Reviews about "Compensation"

Return to all reviews

3.0

May 2, 2021

Its okay..

Customer service representative product specialist

Recommend

CEO approval

Business Outlook

Pros

WAH based positions, decent pay, flexibility

Cons

Communication could be better, no positions to move up, has their own cliques.

HGS Response

5y

Hi, thank you for the review. It is always nice to hear from our former and current employees about the experiences they have had with us. We are proud of our industry-leading training that offers our new employees life-long transferrable skills. 90% of our leaders started their career as Customer Service Agent. Thank you for being a valuable member of team HGS.

1.0

May 1, 2021

DO NOT WORK FOR THEM

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay-but is based off what training you have

Cons

- Management is a mess, run by people who have no clue what they're doing - One boss will tell you one thing, another boss will tell you something different -Cannot tell you the amount of times Ive been lied to. -Training i received was rushed, unprofessional, and only educated me in certain areas

HGS Response

5y

Thank you for taking the time to offer your feedback. We are very proud of our industry-leading training that sets our agents up for a life of opportunities with future-proof and transferable skills. We are focused on offering the very best support to our employees, so we are disappointed to hear about your experience. We would like to continue this conversation with you to help us improve, and for this reason, your feedback is extremely important. Please connect with us at talk2us@teamhgs.com if you’d like to speak further about your concerns.

3.0

Apr 29, 2021

Working with HGS

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good place to start a career

Cons

Average salary compare to other BPO

HGS Response

5y

Hi! We appreciate your valuable feedback. As a company, we continuously strive to better our employee services. Good luck and we wish you all the best with your stay here in HGS and beyond.

Viewing 280 - 282 of 473 Reviews

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Jobs at HGS

Process Consultant - German Language

MNC COMPANY IS HIRING -DAY SHIFT

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Senior Analyst Global WFM

Karnataka

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HGS

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Its okay..

DO NOT WORK FOR THEM

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