Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home and flexible schedule" ((in 212 reviews)); "Friendly nature good environment better place to work" ((in 137 reviews)); "Good people and teams mates." ((in 129 reviews)); "Work environment is good and friendly" ((in 125 reviews)); "Good working environment you will get a lot of support from your team and seniors" ((in 105 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 455 reviews)); "Poor management and will not appreciate hard work" ((in 221 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 215 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 26 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

2.0

Feb 24, 2021

Customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It is an okay job

Cons

Not that bad to work here

HGS Response

5y

Hi, thank you for sharing your valuable feedback. It is always nice to hear from our former and current employees about the positive experiences they have with us. As you mention, we are very proud of our inclusivity, which typifies our global organization. We are super proud of our team members who represent HGS and our clients every day in an exemplary manner. HGS USA is always striving to develop the members of our team and increase their client and systems knowledge. We want our people to learn and grow together. Thank you for sharing your talents with HGS USA.

1.0

Feb 14, 2021

ed dfa

Data entry clerk

Recommend

CEO approval

Business Outlook

Pros

good pay thats about it

Cons

team leads and manager suck

HGS Response

5y

Thanks for your feedback. The Contact Centre industry is quite unique and we understand not for everyone, so our interview process and realistic job previews are robust and honest. Having said that, during these uncertain times, we are proud to offer stable full-time, safe, work-from-home positions coupled with excellent health benefits and paid training and it is disappointing to hear your comments. Please connect with us at talk2us@teamhgs.com if you would like to further our conversation directly. Thanks again and take care.

1.0

Jan 21, 2021

Absolute Trainwreck

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It is a job with income.

Cons

People fighting in the parking lot, marijuana odor everywhere, and the employees run the show.

HGS Response

5y

Thank you for taking the time to offer your feedback. We are focused on offering the very best support to our employees. As you mention, we are very proud of our inclusivity, which typifies our global organization. Your feedback will help us to highlight and discuss ways we can work on employee concerns. We would like to continue this conversation with you to help us improve, and for this reason your feedback is extremely important. Please connect with us at talk2us@teamhgs.com to further our conversation.

Viewing 289 - 291 of 5,009 Reviews

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Trainee Process Consultant

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ed dfa

Absolute Trainwreck

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