Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home and flexible schedule" ((in 212 reviews)); "Friendly nature good environment better place to work" ((in 137 reviews)); "Good people and teams mates." ((in 129 reviews)); "Work environment is good and friendly" ((in 125 reviews)); "Good working environment you will get a lot of support from your team and seniors" ((in 105 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 455 reviews)); "Poor management and will not appreciate hard work" ((in 221 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 215 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 26 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

2.0

Jan 21, 2021

Ok

Mail sorter

Recommend

CEO approval

Business Outlook

Pros

Some flight benefits given to you

Cons

Low pay for the amount of work

HGS Response

5y

Hi, thank you for sharing your wonderful feedback. We are aware that sometimes review sites sometimes highlight different views of a position, but we really appreciate your comments. Feedback from our current employees is both insightful and great for potential applicants looking for a career with us. We are very proud of our culture and inclusivity, which typifies our global organization. HGS USA is always striving to develop the members of our team and increase their client and systems knowledge. We want our people to learn and grow together. Thank you for sharing your talents with HGS USA.

5.0

Jan 20, 2021

n/a

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

employee benefits subsidised lunches shuttle incentive entertainment

Cons

no cons hgs is a good place perioood

HGS Response

5y

Hi, thank you for sharing your wonderful feedback. We are aware that sometimes review sites sometimes highlight different views of a position, but we really appreciate your comments. Feedback from our current employees is both insightful and great for potential applicants looking for a career with us. We are very proud of our culture and inclusivity, which typifies our global organization. HGS USA is always striving to develop the members of our team and increase their client and systems knowledge. We want our people to learn and grow together. Thank you for sharing your talents with HGS USA.

1.0

Jan 20, 2021

Horrible

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Nothing Was good about it

Cons

Everything was wrong about it

HGS Response

5y

Thank you for your candid feedback. In today's employment landscape, we are proud to offer a full-time, safe, work from home positions coupled with excellent health benefits and paid training. We appreciate your feedback and encourage you to reach out to talk2us@teamhgs.com if you would like to further our conversation directly.

Viewing 292 - 294 of 5,009 Reviews

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Jobs at HGS

Senior Analyst Global WFM

SAC Planning Consultant

HGS

HGS reviews

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n/a

Horrible

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