Is HGS a good company to work for as a Technical Support Engineer?

Technical Support Engineer professionals working at HGS have rated their employer with 3.1 out of 5 stars in 28 Glassdoor reviews. This is a lower than average score with the overall rating of HGS employees being 3.3 out of 5 stars. Search open Technical Support Engineer Jobs at HGS now and start preparing for your job interview by browsing frequently asked Technical Support Engineer interview questions at HGS .

Does HGS pay Technical Support Engineer employees well?

Technical Support Engineer professionals rate their compensation and benefits at HGS with 2.9 out of 5 stars based on 28 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Technical Support Engineer salaries at HGS.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good work environment and comfortable" ((in 134 reviews)); "VERY GOOD ENVIRONMENT IN THIS COMPANY" ((in 129 reviews)); "if you want exp iin call centre work here... people are great they offer food too lol" ((in 123 reviews)); "Good training and very supportive for career development" ((in 104 reviews)); "Good working environment and encouraging" ((in 101 reviews))

What are the cons of working at HGS according to real employee reviews?

"Salary is very low for my designation and workings hours is too long to in & out" ((in 441 reviews)); "Poor management and will not appreciate hard work" ((in 216 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 202 reviews)); "Pros are managers are the worst" ((in 86 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

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HGS

HGS Technical Support Engineer reviews

3.1

49% would recommend to a friend

(28 total reviews)

Venkatesh Korla

Not enough data to show CEO approval

97% positive business outlook

Ratings by category

3.8

Senior management

3.8

Career opportunities

2.9

Diversity & inclusion

2.9

Compensation and benefits

2.5

Work/Life balance

2.4

Culture & values

Technical Support Engineer employees have rated HGS with 3.1 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have a good working experience there. HGS is rated in line with the average (within 1 standard deviation) by Technical Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

28 reviews

2.0

Sep 1, 2020

Not a good experience

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Free cab facilities provided for all employees.

Cons

Not good working environment. No proper support

HGS Response

Hi, thanks for your review. Your feedback is valuable to us. We would like to hear more about your experience to understand how we can make things better here. Please write to us at Talk2us@teamhgs.com

3.0

Mar 5, 2020

Good work space

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Very friendly colleagues. Less work pressure. Takes care of employees problems

Cons

Comparatively less salary for the given work

HGS Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

4.0

Feb 28, 2020

Good job

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Process is good Friendly management

Cons

Salary is very less No proper management

HGS Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Viewing 22 - 24 of 28 Reviews

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HGS Technical Support Engineer reviews

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