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I recognize that these responses that I provide can seem redundant, but it’s important to me personally to know your circumstances so that we can help. Much of what I speak to are generalities in looking at the whole company, but I do recognize that each person and each account is unique, and we can better help if we know your personal challenges and which account you are at. We do work in an industry that runs 24/7, and I understand that it is difficult to get away from work at times. By creating a well-organized schedule and training and empowering ADs and supervisors to act in your absence, work-life balance is possible. Outside of certain times like CMS prep, etc. the majority of our managers have been able to achieve this balance, and your vice president can be a great resource for helping you to put the systems into place to make this happen. If there is something at your account that is preventing you from doing this, we need to address it. From a company standpoint, please know that we routinely walk away from business or do not pursue business due to not having enough resources for our teams to effectively do their job. In the industry we run a higher compliment of hourly staff and managers than anyone else. We do have higher expectations and results, but again we have staff to accomplish this. Due to the current economic environment and such low unemployment, we have many accounts that are really struggling to staff, and this is an area where we can help. I also suggest reaching out to Sheldon Cash (sheldonc@hhs1.com), who is the EVP of Talent Acquisition and Development, as he has helped to coach many managers on work-life balance techniques and recruiting techniques that will help in this area. If you would like to discuss I welcome you to contact me directly at joet@hhs1.com. Thank you, and I very much appreciate you. Joe Terry, CEO
