HealthStream reviews

3.6

61% would recommend to a friend

(433 total reviews)
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Robert A. Frist Jr.

83% approve of CEO

49% positive business outlook

HealthStream has an employee rating of 3.6 out of 5 stars, based on 433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HealthStream employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

433 reviews
1.0
Oct 8, 2021
Recommend
CEO approval
Business Outlook

Pros

- Interesting Projects - Overall Company Vision is Good

Cons

- Poor Architecture on some Projects - Some Dishonest Senior Management in IT - Some Managers Play Favorites - Some Managers Have Different Standards for Employees They "Like" and "Dislike" - Horrible and Antiquated Deploy Process on some Projects

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HealthStream Response
4y
Thank you for taking the time to tell us about your HealthStream experience. Our vision and values guide our Company. We remain committed to integrity and solving big problems, and our team members help us realize our vision to improve healthcare by developing the people who deliver care. Regarding your leadership concerns, our leaders strive to be communicative to all our stakeholders, while demonstrating effectiveness in delivering meaningful outcomes to our customers—healthcare providers—and all of the communities we serve. If you have further questions, we encourage you to reach out to HR@healthstream.com.
2.0
Dec 8, 2019
Recommend
CEO approval
Business Outlook

Pros

Unfortunately, I didn't experience any positives while working for this company.

Cons

HealthStream (a large corporation based in TN) bought the small company "Morrisey" (makers of MSOW, based in Chicago, IL) and -- several years later -- still doesn't fully understand how the software works, or the relationships with its customers. As a result, the new direction the corporation mandated is completely wrong, as are the resources allocated to the Chicago/MSOW "division". That division isn't suited to creating new versions as frequently as HealthStream mandates, and the increased bugs / reduced quality is a direct result; due to the reduced resources, the Help Desk isn't equipped to handle the volume of issues that arise. Where Morrisey focused on quality and exceptional Customer Service, HealthStream focuses on profit, ticket metrics, and being able to say that they're releasing new versions on a consistent schedule. Because there is little understanding of this division, there is little opportunity for growth. The Help Desk "job" is, in reality, that of Application Support, but the title is Help Desk Analyst, most likely due to the inherent pay difference between the two titles.

Viewing 52 - 54 of 433 Reviews

Glassdoor has 468 HealthStream reviews submitted anonymously by HealthStream employees. Read employee reviews and ratings on Glassdoor to decide if HealthStream is right for you.