Heart + Paw reviews

3.0

46% would recommend to a friend

(63 total reviews)
avatar

David Lasus

55% approve of CEO

41% positive business outlook

Heart + Paw has an employee rating of 3.0 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Heart + Paw employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

63 reviews
4.0
Oct 1, 2022

Mass layoffs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Was a good company until they cut almost 50% of the support center with no notice

Cons

None other than what’s listed above

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Heart + Paw Response
3y
Thank you for taking the time to write a review. We are glad you had a great experience at H+P, and we genuinely were sorry to lose some talented team members as we worked to streamline our operations. We thank you for your service to Heart + Paw. We did make a change to our go-forward strategy that will enable Heart + Paw to grow primarily through a co-ownership de novo business model. That business mode, unfortunately, requires fewer people in our central support center, so we had to make the very difficult decision to streamline the team. We are actively working with impacted team members on placements in our local Centers or at other organizations, where possible, as well as offering severance and benefits coverage. This was not a reflection on the team, but rather a sharpening of our focus to impact our future growth most positively.
1.0
Sep 6, 2022

Toxic

Recommend
CEO approval
Business Outlook

Pros

There were no pros there.

Cons

Horrible management. HR department useless. Inappropriate behavior by other employees. Nothing as promised. Unorganized.

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Heart + Paw Response
3y
Thank you for taking the time to share your feedback and concerns with us. Our leaders truly care for our team member’s success and wellbeing, so it saddens us to hear that you did not have the experience that you had expected or the support that you were looking for from our organization. We ask that anyone with similar concerns should please reach out to Human Resources so those concerns can be heard and addressed, if appropriate and desired. Thank you for bringing your concerns to our attention so we can work to better our processes and support for our teams.
1.0
Sep 3, 2022

Overall not great

Recommend
CEO approval
Business Outlook

Pros

None, dont like it anymore

Cons

Feeling too corporate, executive team and OPS not helpful to the center

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Heart + Paw Response
3y
Thank you for providing us with this feedback. We work hard to make sure that our team members and leaders feel fully supported. There are many avenues for direct feedback to managers and even the executive team. The open, family feel here is something which truly sets our culture and work environment apart and we strive to maintain a supportive environment for our teams. We are disappointed to hear you feel you did not experience this to the level we aim to cultivate. We are constantly working to become a better organization and we always want our team to share ideas on how we can improve. Thank you again for your perspective, and for your service.
Viewing 40 - 42 of 63 Reviews

Glassdoor has 65 Heart + Paw reviews submitted anonymously by Heart + Paw employees. Read employee reviews and ratings on Glassdoor to decide if Heart + Paw is right for you.