Hertz Customer Service Representative/Location Manager reviews

1.7

75% would recommend to a friend

(232 total reviews)
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Gil West

Not enough data to show CEO approval

58% positive business outlook

Customer Service Representative/Location Manager employees have rated Hertz with 1.7 out of 5 stars, based on 232 company reviews on Glassdoor. This indicates that most Customer Service Representative/Location Manager professionals have a poor working experience there. Hertz is rated 52% below average by Customer Service Representative/Location Manager professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

232 reviews
5.0
Feb 15, 2011
Recommend
CEO approval
Business Outlook

Pros

Hertz was a great job for being right out of college. They put a lot of resources toward developing their employees. If you can do well here, you will do well anywhere. Additionally, staff have a lot of autonomy in their daily activities.

Cons

Not having enough fleet was a big stress and it would have been nice to have rate and offsell controls at the location levels.

2.0
Feb 25, 2010
Recommend
CEO approval
Business Outlook

Pros

The use of a company vehicle anywhere in the US as a Location Manager is a great benefit. There is recurring training available free of charge.

Cons

The free car is not worth what you have to do. They say it is a chance to run your own company without the risk, but they tie your hands and place road blocks in your way. 95% of upper management have never worked at the branch level and therefore do not have a good idea of the struggles you have. The pressure sales approach lowers morale. Upper management does not have anyones interest in mind except their own.

2.0
Jan 6, 2010
Recommend
CEO approval
Business Outlook

Pros

Well you get a car. That's about it, if you're management

Cons

Lack of support from upper management not at the location. Impossible to work with union to truly help customers.

Viewing 226 - 228 of 232 Reviews

Glassdoor has 8,846 Hertz reviews submitted anonymously by Hertz employees. Read employee reviews and ratings on Glassdoor to decide if Hertz is right for you.