Hertz Customer Service Representative/Location Manager reviews

1.7

75% would recommend to a friend

(232 total reviews)
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Gil West

Not enough data to show CEO approval

58% positive business outlook

Customer Service Representative/Location Manager employees have rated Hertz with 1.7 out of 5 stars, based on 232 company reviews on Glassdoor. This indicates that most Customer Service Representative/Location Manager professionals have a poor working experience there. Hertz is rated 52% below average by Customer Service Representative/Location Manager professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

232 reviews
3.0
May 21, 2009
Recommend
CEO approval
Business Outlook

Pros

As a manager you are alowed to take home a car each night. When I left , Hertz was deciding on if they would charge there managers $200 a month to drive the Hertz cars home at night. If they do not , its a nice benifit. You get to drive the newest cars ...Escalades, Navigators, Hummers, Lexus..some nice stuff. If you are a Branch Manager you get to drive a free rental during your vacation ,even if you fly to another state. A few years ago hertz would reward its best employees with monotary gifts and lunches. Now they say they can't. You get monthly sales rewards. The better the salesman the more money you can make. max monthly bonus you can make at a hle is $1500. Most of the time its around $250.

Cons

Communication from area or city managers were bad. City Managers would send out an e-mail while you were on vacation and expect the work to be completed before you were scheduled to come back from vacation. They didn't care if you knew about it or not. They would use that as an excuse to write you up.They were inconsistant with "write up leters".They would wait until they had mult write up letters on one guy and only one write up letters on the other guy before they terminated someone. If you stood up for yourself , you were singled out to be fired. 65+ hours a week ,if you want to make sure everything goes smoothly as a branch manager. You work every holiday and its hard to schedule vacation time. Alot of duties that were done by someone else , is now done by the branch manager. Pay roll, Transporting cars from one location to the next, bad debt calls for less than $100.. It is twice the work now than it was 2 years ago. They said that you "can" earn a fat 1/4 bonus but something always gets in the way.The stars have to align for you to get $1000 bonus.

2.0
Feb 25, 2009
Recommend
CEO approval
Business Outlook

Pros

Sales Experience is gained as long as you are a self starter as upper management is not that involved and support is rarely given. Employees get a company car at branch manager level position or higher. It is a decent stepping stone as it is a large well known company and you get some sales knowledge. The very best thing available is the possible contacts and references that you get from the people you meet that could help you get to the next level for your career. As you see many business people face to face and get to interact with them.

Cons

The flow of information throughout the company is horrible and the employees on the front line are not treated as importantly as they should be in the fact that they make the company go. Employees are forgotten and asked to do everything at the lower level. In fact had upper management request that we go repo a car after it was not returned. Asked them to explain seeing how trying to go get a car in a bad part of town and putting the employees at risk seemed a little out of the job description. In short, was told to just get it done.

3.0
Jan 29, 2009

leave.

Recommend
CEO approval
Business Outlook

Pros

free car, free gas, free insurance. good benes, time off

Cons

lots of hours, not much room to move up

Viewing 229 - 231 of 232 Reviews

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