Highgate reviews

3.5

60% would recommend to a friend

(852 total reviews)
avatar

Arash Azarbarzin

52% approve of CEO

62% positive business outlook

Highgate has an employee rating of 3.5 out of 5 stars, based on 852 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Highgate employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

852 reviews
1.0
Sep 7, 2019
Recommend
CEO approval
Business Outlook

Pros

Covered parking Generally left to do your work close to Market rate pay - but when you factor in all the mandatory extra hours it’s not.

Cons

Culture, Culture, Culture. From top to bottom the company culture supports and even encourages taking advantage of employees because they are replaceable, ignores ANY work/life balance and the level of stress put on employees is off the charts. The culture is one of fear to do anything or deliver bad news, because you’ll be let go or ignored. Just make it work. So the problems are buried until they blowup and they point a finger at someone. Nothing ever improves, culture is the biggest problem. Turnover is the highest turnover of any company I have worked for. All levels are constantly turning over by either quitting or getting fired. High ranking, well educated people just walk out and quit it’s that bad. Turnover was so high and the company reputation was so bad that the company had turned to hiring contract employees because they couldn’t get applicants I’m assuming. There is a constant flow of temporary workers coming and going, many of those also got fired. Expectations are You MUST be on call 24/7, working holidays, weekends, late nights, whatever it takes. Get used to checking your emails throughout the weekend and working on vacations. There is Zero work life balance. If there is a mistake that happens, they will NOT support you and will likely fire you. Staffing levels throughout the organization were way understaffed for the expectations. The company was extremely tight and staffing was where they saved money. Making everyone work 10-12 hour days and weekends equates to more money in their pockets. Systems were poorly implemented, poorly maintained and not efficient making the work even more difficult. Again another cost saving measure I’m sure. No real hotel perks or extras to make it a fun place to work.

1.0
May 8, 2019

Operations Manager

Recommend
CEO approval
Business Outlook

Pros

Decent benefits program, generally nice people

Cons

This is a horrible company to work for as an operations manager. Absolutely no training offered on systems and processes, causing extreme stress on new managers, zero investment in personal development of employees. Bare bones staffing levels both associate and management level to save money, then management’s jobs are threatened when service is judged poorly. If you suggest hiring adequate staff to fix the problem you will he laughed out of the room! Managers forced to work extreme hours because the company refuses to hire a reasonable number to cover the amount of hours required, again to save money, and then they brag about how much extra money they made! All by taking advantage of their people.

1.0
Mar 3, 2018

Sales Manager

Recommend
CEO approval
Business Outlook

Pros

Good Benefits, 401k company match, hotel discounts, phone stipend.

Cons

Almost a toxic company culture. Hard to work with a team when nobody is held accountable. So much dishonesty among coworkers. It seems like even some of the executive staff is given too much to handle and push profit and revenue goals that they can't support their teams.

Viewing 13 - 15 of 852 Reviews

Glassdoor has 894 Highgate reviews submitted anonymously by Highgate employees. Read employee reviews and ratings on Glassdoor to decide if Highgate is right for you.