Highmark reviews

Highmark has taken aggressive steps to eliminate older, tenured and knowledgeable employees. They have diminished their value and treat seasoned employees with disdain. They have slowly, but steadily been eliminating them from their workforce. They are being replaced with off shore staff and inexperienced employees. The top tier management talks a good talk, but the bottom line is their incentive check and their perceived power in the community and the overall insurance industry. The focus is on strategy, while implementing that strategy falls to the hands of those who know nothing about health insurance or the complex systems enabling it.

There are 10 cons to every pro. The management - from senior leadership through middle management - was all fear-based. No one was empowered to do their actual jobs, not to mention all of the wasted time and hours spent trying to get even the smallest tasks done. There are NO processes, NO accountability, and NO time for outside-the-box thinking. I was afraid to answer my phone because I was screamed at by clients and brokers daily, due to things outside of my control. I didn't know a single other employee who was happy. Company is too big and too greedy to see past itself.