Hilton reviews

3.8

74% would recommend to a friend

(11,544 total reviews)
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Christopher Nassetta

85% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,544 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
5.0
Oct 11, 2016

Reservation Specialist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of diverse opportunities both in location and roles. If you're willing to try new things, sky's the limit here. We also have great people - its hard to find people more passionate for their company than Hilton employees! They LOVE Hilton! We also know how to have fun too, which never hurts. My favorite part of working at Hilton though is the ability to push really big, impact, innovative projects - if you build a solid business case, you can almost always find a way to get it done which is very unique.

Cons

As with any big, global company, you need a lot of approvals and buy-in to move projects forward. This isn't a negative but just a reality of the job. With the right attitude it is fine, but some people get frustrated by this aspect.

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Hilton Response
9y
Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture that embraces all of our values. We are glad this is the case for you!
4.0
Oct 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Wonderful perks and discounts. Having a great owner makes a world of difference. Was always treated wonderfully

Cons

Same work every day. Difficult customers. Doesn't pay the best, so many employees are young with bad work ethic. Many call outs.

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Hilton Response
9y
Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture that embraces all of our values. We are glad this is the case for you!
5.0
Sep 29, 2016
Recommend
CEO approval
Business Outlook

Pros

Work life balance is really important to the employer, forward career advancement is encouraged, transferring to different departments is allowed and encouraged, quarterly employee recognition events, family environment, on the job training, work from home once a week, team member travel discounts (family and friends included) for anywhere around the world, the salary is comparable or greater then other revenue companies, job security, discounts on mattresses and other misc items, 401 k match, benefits are awesome: dental, medical, vision, met law, etc. Really my time at Hilton has been a blessing and feel so strongly about the company, that I recommend this company to all my friends.

Cons

Currently there are no stock options offered to team members. Sometimes the work can be tedious.

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Hilton Response
9y
Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!
Viewing 622 - 624 of 11,544 Reviews

Glassdoor has 13,652 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.