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      HomeServe USA

      Engaged Employer

      HomeServe USA reviews

      3.6

      72% would recommend to a friend

      (348 total reviews)
      avatar

      Thomas J. Rusin

      79% approve of CEO

      63% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Career opportunities

      3.4

      Senior management

      HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      348 reviews
      2.0
      Jun 13, 2015

      Opportunity degrades to soul crush

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Small company that likes to celebrate. Pay is higher than average and bonus are reliable and plenty.

      Cons

      Horrendous work/life balance. Place is littered with arm chair quarterbacks who are more concerned deflecting than in improving. There are also no shortage of ego's at the Director level and above and there are more of those titles than most banks. From the outside this looks like a fast paced dynamic environment, from the inside its a technological train wreck with egocentric leadership that neither has the capacity nor desire to develop strategic vision or for that matter to even understand solid tactical decisions. If you are single and want to drink through the firehose daily, but be compensated well for that... This is the place for you.

      avatar
      HomeServe USA Response
      11y
      Thank you for taking the time to provide your feedback as a former employee. As a rapidly growing company, we acknowledge we don't always get everything right, which is why we find employee feedback so invaluable. We continually review the feedback provided in employee surveys, dialogue during all-hands meetings and through one-on-one sessions to ensure we continually evaluate and make changes. All of these tools help us make adjustments and close gaps that sometimes we didn’t realize existed. Two-way communication and commitment is needed from both leadership and employees to make HomeServe a great place to work. That’s why we recently launched the “People Promise” (written by employees) as a public acknowledgement of the mutual commitment between employees and HomeServe. On the technology side, we are making both strategic and tactical investments that will improve efficiency and most importantly the customer experience. We strive to create and maintain an open environment where employees are encouraged to provide their perspective on how we can continue to improve both the customer and the employee experience. Thank you again for your feedback and best wishes in your career.
      1.0
      Mar 29, 2015

      Heading in the wrong direction

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      At one time, HomeServe USA used to care about their employees. They asked a lot from their employees, but always made it worthwhile. It was a fun place to work, with lots of energy from the employees.

      Cons

      The stress of maintaining such high expectations is starting to weigh on upper management. They only seem to care about the "now", rather than the bigger picture. It's also obvious that "protecting my bonus" has become prevalent, especially at the top. Their recent restructuring proves this, letting people with incredible experience go will satisfy their temporary "now" issues on protecting certain top-level bonuses, but will hurt the company tremendously.

      1.0
      Sep 9, 2013

      Miserable & Unfair

      Finance
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have the opportunity to work with some great people, however it is few and far between. The employees within my department seem to be the only ones who are held accountable for anything, as this department drives the company (no I am not talking about marketing). Some of the higher up employees are more than willing to sit down and share their educational background/prior work experience to give advice to new hires. The comp & benefits are decent, not bad, but not the greatest I've seen. Truly, HS is a growing company, but what small company isn't?

      Cons

      I can only speak for the Stamford office, which is currently HS's headquarters, soon to be Norwalk, thus I will only speak on behalf of the Stamford office. It is highly unorganized with some hard heads who don't allow new talent or less-senior employees to voice their GREAT ideas. Not everyone has a great idea, but everyone should be heard, and those who do put forth a great amount of effort and suggest ideas that promote productivity and efficiency should be 1. at least heard and 2. rewarded. HS could learn a few lessons from the larger, more successful companies out there (GE, J&J, P&G, etc). There are maybe three software/databases, which are all horrible, that are used for very complex processes for which other companies use proper programming (Hyperion, SharePoint, etc); Moreover, there is no process documentation, so when one employee leaves a department, that department is screwed (which happens more often than not, as HS has a high employee turnover rate for its size). Don't be fooled; this is a growing company...HS hired about 30 employees within the past two months, however, that does nto take into account the amount of employees who have left in the past 2 months. The overall morale of this place sucks. I have heard multiple employees, including those in the Exec level, speak about HomeServe like it is hell ("So-and-so has been here for only a year; in HS time that's like 5 years). Employees bash upper management constantly and I strongly believe it is because they do not receive proper training, work-life balance, and attention. I could go on and on forever and I haven't even been here that long.

      Viewing 22 - 24 of 348 Reviews
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      Glassdoor has 360 HomeServe USA reviews submitted anonymously by HomeServe USA employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe USA is right for you.