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Housecall Pro

Engaged Employer

Housecall Pro reviews

3.8

70% would recommend to a friend

(433 total reviews)
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Stan Chia

100% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Work/Life balance

3.9

Culture & values

3.9

Career opportunities

3.8

Senior management

3.5

Compensation and benefits

Housecall Pro has an employee rating of 3.8 out of 5 stars, based on 433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Housecall Pro employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

433 reviews
1.0
Jul 26, 2017

A company that doesn't care about its employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get free beer so you can drink to forget how you are underpaid, undervalued, and overworked.

Cons

Other than the beer, there are essentially no other benefits. You are expected to work long, grueling hours, holidays, and weekends without much in return. Sales here is what I imagine the conditions are like in a call center in Bangladesh - everyone is squished together like sardines, sweaty, and reading the same script over and over and over again.

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Housecall Pro Response
8y
Your feedback is valuable to us. As you can see in the other reviews, we consider ourselves very fortunate to have a thriving culture, and a business that is built around our people and the Pros that we service. The conditions you speak to are hard for me to imagine. I have been with Housecall Pro for six months now and it's challenging for me to connect to your thinking; the environment, the immediate feedback we receive day to day, the ratings here on this site, all support this reality. But your point of view matters, so we would wholly welcome a direct conversation if you would like to discuss your experience further. You can reach out to me at brooks.pettus@housecallpro.com. More than anything, I want to make sure that we are not missing something. There is always the risk that we are drinking our own Kool-aid and I want to be sure that we always have an honest and clear view into how we are doing as a company, and as leaders. Please reach out if you have a moment to discuss.
5.0
Jul 10, 2017

HouseCall

Software engineer
Recommend
CEO approval
Business Outlook

Pros

The work ethic and passion of the founders in contagious. I find myself in awe of how much everyone in the company is devoted to bettering the product and making life easier for our pros. As far as individual growth, I have never in my life had managers see potential in me and mentor me into reaching that potential the way they do here at HouseCall.

Cons

It's a startup, so things change a lot.

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Housecall Pro Response
9y
It's all about our People. Truly. The only way we can help our Pros to a better life is with the right people, in the right seat, doing the best work of their career. We build an exceptional product and our team provides extraordinary customer support for our Pros as well. We know that's where we win and we are able to do so because of our People Practices. Our philosophy is built around hiring and retaining the smartest, most curious, most tenacious people we can find. It all starts with our recruiting practices and extends into onboarding. We then continue to invest in the success of our People with thoughtful managers who are here to serve you and your team. They will focus on your growth. They will mentor and support you to the best of their ability. Thanks for the kind words. We have a great story here and we're glad you are a part of it.
5.0
Jul 9, 2017

A great place to be

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

At Housecall Pro you have a group of motivated people who all believe in our product and vision. This was set forth by our founders and has been the foundation of the company ever since. It’s easy to come to work when your coworkers have that constant drive to be better everyday. Everyone is encouraged to input their thoughts and managers are always constantly spending one on one time with employees, old and new, to ensure our company is always hitting on all cylinders. We are all highly motivated which brings a positive energy to the whole team. This is the definition of what a team should be.

Cons

As with most startups we are always looking for ways to do things more efficiently and resourcefully. If you are one who isn’t open to change or fail to meet expectations in a transforming environment, this may not be for you.

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Housecall Pro Response
9y
Let's talk ping pong / conference table. That's a funny one b/c we run lean and we're growing fast, so we would need a conference room first to go with that conference table. It won't be long before we expand our space and with that will come even better facilities. This said, we won't get far away from our idea of doing more with less while saving our investment for our people. We'd rather pay our people well, invest in their growth, and over time add in the right benefits, rather than have fancy offices with slides. A ping pong table, though, that's not a bad idea. Thanks for the feedback and for being a part of the Housecall Pro team. We're glad you joined us.
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Glassdoor has 488 Housecall Pro reviews submitted anonymously by Housecall Pro employees. Read employee reviews and ratings on Glassdoor to decide if Housecall Pro is right for you.