HubSpot reviews

3.4

54% would recommend to a friend

(4,158 total reviews)
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Yamini Rangan

64% approve of CEO

49% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,158 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Oct 13, 2025

Becoming like a toxic relationship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The CEO is conscious of the company’s current challenges and is actively working to improve things and rebuild what made HubSpot special. Individual contributors are outstanding, talented, collaborative, and truly committed to their work. You get to work with smart, passionate people every day.

Cons

Several former LinkedIn employees have joined with very limited processes in place, and they’ve displaced many others who helped build the company’s foundation. The North America Sales Leader seems focused mainly on her own interests, and attrition has increased significantly as a result. Major issues remain unresolved, and there’s visible misalignment between Sales and Customer Success. Decisions are often made and then reversed months later, with little to no accountability. Instead of addressing root causes, the leadership announces contests that impact less than 3% of the sales organization. Good intentions are not enough — what’s missing is consistency, accountability, and real listening to the teams on the ground.

2.0
Jul 12, 2025
Recommend
CEO approval
Business Outlook

Pros

- Ramp period - Remote work - Kind colleagues

Cons

It’s disappointing to see how far this company has strayed from what it once was. On the surface, it presents itself as a great place to work, but behind the scenes, it’s a different story. There’s constant micromanagement, minimal guidance on how to effectively adopt and use the platform, and no real sense of balance or support. Turnover is incredibly high, and it shows, as there’s always someone new starting as others quietly exit. I saw many talented people undervalued and pushed out, not because they lacked the skills, but because the environment made it near impossible to succeed. It could be so much better if people were truly supported and empowered.

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HubSpot Response
10mo
Thanks for taking the time to share your feedback. We’re glad to hear you had a positive experience with the ramp period, remote flexibility, and our incredible colleagues—those are all things we take pride in. That said, we’re sorry to hear that your overall experience didn’t align with your expectations. As HubSpot continues to grow, we’re undergoing an intentional evolution in how we operate—aiming to bring more clarity, consistency, and alignment across the business. We want every HubSpotter to feel empowered, valued, and supported in their role. Your feedback is important, and we’ll continue working to ensure every HubSpotter feels set up to succeed. The best of luck to you in your next chapter. - The Sales Leadership Team
2.0
May 8, 2025

Getting worse

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I'm grateful I get to work remotely, especially when most companies are now in-person or hybrid again.

Cons

-The communication coming from leadership is dreadful. It's so overly complicated without really saying anything and as a manager myself, I find that 9 times out of 10 it creates more confusion with my team who then ask me questions I do not have the answers to. -There is no longer unlimited PTO. Fine, wasn't always a fan of that anyway. However, instead of just giving us a specific number of PTO days (preferred), they decided to just give us a range of how much time we should take off. So, they take away unlimited PTO, but don't actually formalize PTO days thus helping them escape from having to pay out vacation days when people leave. Sneaky, sneaky! I'm sure someone smarter than me can figure out how that may actually be illegal. -Took away the Global Week of Rest. Taking that week off (July 4th week) moving forward counts against your PTO range (3-5 weeks per year), whereas before the whole company got it off. The benefit to this was everyone was off the same week, so there was nothing to catch up on when you returned. Now that's gone. -It is virtually impossible to get anything of strategic importance done. There is no sophisticated level of accountability baked into the company, and instead it's just up to everyone to "UGJ" (use good judgment). Nice in theory, but in practice a total nightmare. And it's only gotten worse over the last couple of years, which is kind of shocking. Leadership says all work should align to company OGPs, but the OGPs are ambiguous and all managed by leadership... so they tell you not to "spin up new work" (even if you've done analysis to demonstrate its value) while telling you you're not doing enough to help the company grow at the same time. It's infuriating, especially for people who truly want to have an impact and are at the top of their game. -Growth Gabby. It's a childish persona, it's not motivating at all, and it's become eerie as they just created an AI avatar of her. Uncanny valley, as the first time I watched a video of her, I actually felt kind of bad for her. -AI is such an important tool for all of us in the workplace, but it is a TOOL. HubSpot treats AI like it's a strategy, and then just says "Do more AI" without actually enabling anyone meaningfully, or being intentional about how we can all collectively use AI to be better at our jobs. -No growth opportunity. There is nowhere to transfer to if you don't like your current org or team, and there's absolutely zero advanced internal mobility infrastructure. -The vast majority of people fall off a major comp cliff after their new hire equity grants finish vesting in 3 years, with no meaningful effort from HubSpot to use refresher grants strategically as a retention strategy. -New diversity strategy is just about "belonging" -- and no separate DEI activities, because "diversity and inclusion is just woven into everything we do." Literally not how DEI works, it has to be intentional to be effective because you're working against centuries of systemic racism and sexism.

Viewing 103 - 105 of 4,158 Reviews

Glassdoor has 4,747 HubSpot reviews submitted anonymously by HubSpot employees. Read employee reviews and ratings on Glassdoor to decide if HubSpot is right for you.