Lack of training and management. Makes promises that barely come to fruition. Very fast paced, and by fast paced I mean last minute. They rush things out the door all for sales, minimal thinking of the repercussions, even failing to inform their own employees of the launch. They might tell you the day before though. The manager I had was horrible - micromanages, unable to trust, plays favorites and unapproachable. The new manager we had was good - however, lacked in areas of giving criticism and announcing one's personal business amongst the team (completely unacceptable). Only acknowledges those they want too, never acknowledges everyone for their hard work and dedication to the company. Don't get me wrong - they did make some changes to bring awareness to their strong players. However, you must acknowledge everyone, not just a certain few. It would be nice for them to do that. I've been very vocal with management about this, but never saw change. After COVID-19, I was furloughed with the company immediately. We were told over the phone by our CEO in a 15-minute phone call of the furlough, as well as promised 2 weeks of PTO. During the furlough, we received very little to no communication from management and lack of responses to their employees. How quick they were to furlough 70% of their staff showed how they treat their employees, especially feeling easily disposable by a company you've learned and grown so much from. Favoritism plays a huge role in this company if you aren't apart of their clique. During the furlough, the company launched a partnership with Telemed, the exchange of medical information using electronic communication. I believe they only did this to keep their doors open, and this might be their back-up plan if a similar occurrence affected the company as much as COVID-19. During Telemed, we were trained fast and quickly on the phones to assist with patients. Management lacked calling our errors. Telemed staff brought attention to our errors to where Hydrafacial just handed you a paper and said "to work on it".
