InMotion Hosting reviews

Thank you for providing your feedback. We appreciate your contributions during your time with us and are glad to hear that you found value in the skills you gained, the career opportunities, and the amazing team members that helped to make your time with us more enjoyable. In an effort to provide a broad total compensation package, our benefits include medical benefits, paid time off, paid holidays, profit sharing, time off to volunteer in your community, and a 401K savings plan with company match opportunities. We are also proud to support our Team Members by offering different opportunities such as Walk-a-Day, Career Coaching, and reimbursement for courses and certifications to help grow their skill sets. We also review position compensation bands annually and administer increases related to performance. Our team regularly reviews contact volume and looks at anticipated volume in order to create our schedules so we can continue to provide assistance to customers in a timely fashion. To manage contact volume in real time, we recently introduced new Workflow Management Specialists to our team that monitor and assign volume in order to make adjustments as contact volume changes. In addition, our Customer Success team recently expanded the growth opportunities that are available with the creation of two Expert designation roles: Customer Service Representative E and Advanced Product Support E. When it comes to taking breaks, we do have a system in place that schedules team members for breaks in a way that maintains consistent coverage for our customers. However, there are times when the team members who are supposed to be on break need more time to finish assisting the current customer they are working with, and breaks can get pushed back slightly. Department leaders partner together to be prepared for any anticipated changes in volume and prioritize communication regarding any unexpected impacts. Supervisors will also assist with contact or help route them when needed, to ensure breaks are being taken. When team members are unable to work due to certain situations out of their control, such as outages, we work with the team member to see if there is anything we can do to help fix the situation. Solutions for team members may include calling their power or internet company or working with our Internal IT team to help with troubleshooting hardware or software. We will review the situations as they come up on a case by case basis but, in most cases, this does not impact the team member’s metrics. While we are glad that we are in a position to provide the flexibility of remote work to the majority of team members, we do acknowledge that it can be challenging to maintain an effective level of engagement. We have been intentional in our efforts to use technology to help maintain a culture where we connect and collaborate as a team all while having fun with things like prize raffles and team builder activities. When changes are made within the company or to our products, department leaders partner with our Training team to develop updated materials and notify our team members. We also have numerous slack channels for immediate updates that may be relevant to a particular team. Additionally, leaders and our Training team are regularly working to add to our knowledge base and ensure courses are updated with the latest information. Your feedback has been passed along to our Leadership team so we can continue to assess how to make InMotion Hosting a great place to work. Thank you again for sharing your feedback, and please feel free to reach out to recruiters@inmotionhosting.com if you have any additional information you would like to share.

Thank you for taking the time to share your feedback. We are glad to hear you appreciated the opportunity to work from home. We understand managing multiple chats can be challenging. Our current expectation for the Technical Support role is a maximum of 2 customers via chat at a time. This ensures our team members are able to provide the highest quality of service to our customers. In order to maintain coverage for our customers, we do have a system in place that schedules team members for breaks and ensures necessary coverage for incoming contacts. However, there are times when the team members who are supposed to be on break need more time to finish assisting the current customer they are working with and breaks can get pushed back slightly. We strive hard to create an environment in which everyone has the tools and support needed to succeed. Our internal knowledge base contains articles to assist team members with helping our customers. Continued Education trainings focus on both technical and soft skills and are available to all team members with new courses added regularly by our dedicated training team. Our Employee Suggestion Program, Town Hall meetings, skip-level meetings, office hours, and open door policy are in place for team members who have questions, suggestions, or concerns as a way to communicate with leaders at varying levels. We review position compensation bands regularly and administer base pay increases related to performance on an annual basis. We also focus on providing a broad total compensation package, which includes medical benefits, paid time off, paid holidays, profit sharing, time off to volunteer in your community, 401K savings plan with company match opportunities and other additional benefits as well. Again, we appreciate your feedback as we are always looking to improve. If there is anything else you would like to share, please reach out to us at recruiters@inmotionhosting.com.