InMotion Hosting reviews

Thank you for sharing your feedback with us. We’re thrilled to hear that you enjoy our company culture and have found our training offerings and internal advancement opportunities have made a positive impact on your experience with us. As a company, our goal is to provide exceptional service and innovative technical solutions to our customers. We understand how important clear and effective communication is while working together to reach that goal. With the vast majority of our team members working remotely, we have found new ways to stay connected and ensure transparent communication. We have various project based meetings and cross-functional meetings among leaders on a monthly basis. Our quarterly Town Hall meetings are a great opportunity for our team members to receive business updates and future plans from senior leadership and are also encouraged to submit questions to be answered during these meetings. Additionally, our Employee Suggestion Program, Project Improve, skip-level meetings, office hours, and team member-led engagement committee all are in place to ensure lines of communication are open at all levels. Our Sales Representatives each participate in technical training with our Training department when they join InMotion. They then go through more direct technical training once they graduate training and integrate with the Sales team. After training, they have access to product documentation and Sales one-sheets for all of our products, including when we have new product developments. They also have a direct escalation path to technical agents should they need assistance. Your feedback has been passed along to our Leadership team so we can continue to assess how to make InMotion Hosting a great place to work. Thank you again for sharing your feedback, and please feel free to chat with HR or use our Employee Suggestion Program if you would like to share any additional feedback. We're happy to have you as part of the team.

Thank you for taking the time to share your feedback. We’re glad to hear that you found an organized work environment with effective communication as well as flexibility in work location. Our Operations team works closely with management to regularly review contact volume and look at anticipated volume in order to create our schedules so we can continue to provide assistance to customers in a timely fashion. The average volume of contacts we receive tends to be lower over the weekend so we do schedule less team members during that time. In scheduling our customer-facing team members, we do offer longer shifts for those that prefer to work 4 days a week instead of 5 with the benefit of having 3 days off each week. Our paid time off benefit increases in accordance with years of service. To manage contact volume in real time, we recently introduced new Workflow Management Specialists to our team that monitor and assign volume in order to make adjustments as contact volume changes. Again, we appreciate your feedback as we are always looking to improve. If there is anything else you would like to share, please reach out to us at recruiters@inmotionhosting.com.