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Insomnia Cookies

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Insomnia Cookies reviews

3.1

33% would recommend to a friend

(1,045 total reviews)

Seth Berkowitz

26% approve of CEO

23% positive business outlook

Insomnia Cookies has an employee rating of 3.1 out of 5 stars, based on 1,045 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Insomnia Cookies employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Aug 31, 2017

Culture Problem

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You will learn how not to manage. Schedule is generally flexible. Come in between 7a-10a, work 8 hrs in office and you can leave. You will work from home even though there is no work from home opportunity.

Cons

-dishonest leadership -horrible culture -lack of respect -below average compensation -bad work/ life balance - no true HR Unless you like high school drama, steer clear of Insomnia Cookies "Support Center". You may notice several open positions as of 8/30/17 - please ask yourself why. Why are there so many open positions? They will love to let think it is due to company growth, it's not. It is due to the gross amount of turnover and grievances that have been overlooked/ disregarded. When concerns/ issues are raised, upper management fails to follow through or follow up. There is a pedestal complex here where many people believe they are superior. Two culprits lay within the Marketing and Ops departments. Employees are not looked at as team members or "family" (like they preach) but as numbers. Good talent filters through here like a percolator. It's a revolving door. I strongly encourage you to look elsewhere for a job.

1.0
Apr 11, 2021
Recommend
CEO approval
Business Outlook

Pros

- Free cookies - "free lunch" Fridays - looks good on a resume (that is if the people you're interviewing with actually know what Insomnia Cookies is) - cool company swag (if you like the color purple though)

Cons

-If you're judging companies by how they responded to COVID-19, they're at the bottom of the list. The company claims it is a "family" and that employees who work there are "family members", but is the furthest thing from the truth unless of course you're talking about the most dysfunctional family ever -high turnover rate. between employees leaving and being let go due to "budget cuts" even though the company is "doing well" - it's like a revolving door. If many people are willingly leaving a company that makes cookies, that should tell you something -ignored major concerns and red flags from multiple employees in regards to sexism regarding a recent upper management hire - the company culture is an imperfect mix of barstool sports and a frat house, which in 2021 is plain unacceptable - lack of job growth - entire c-suite, especially HR, does not take concerns seriously. They "listen" and then do nothing - Company was essentially "forced" to release a Black Lives Matter statement extremely late and only after followers on social media demanded one. This is disappointing because the heart of this company are POC who work in the various stores across the country - Simply put: c-suite is the most disorganized that I've ever seen - All of c-suite should sit together in one location, not NYC & Philly - And finally, you'll likely be hired for a position that you have a lot of experience & expertise in which then you will never use because C-suite knows best! - Avoid, avoid, avoid!

1.0
Jan 22, 2018
Recommend
CEO approval
Business Outlook

Pros

It's a small group of people that you manage, so it's easy to create connections with staff. Other than that, quite literally nothing.

Cons

- You're told you make your own schedule. Guess what? You will be actively on-call from 8am to 4am the following day. Say goodbye to your personal life. - Absolutely zero support from your regional manager, and you will not have an assistant manager. Good luck doing it on your own, it's 24/7 stress. - You will spend a week in Philadelphia to get training. You will learn very little, and when you come back to start managing your own store you will feel lost and unsupported. - Your clientele will consist of completely insufferable people. Drunk, high, rich, snobby college kids who will make you feel less-than. You've got thick skin? So do I, it really gets to you after a while. - The salary offered for this amount of responsibility is nothing short of insulting. - The turnover rate at Insomnia is the highest I've ever witnessed at any of my previous places of employment. There's a plethora of reasons why, and the corporate office does not try to improve on any of them.

Viewing 4 - 6 of 1,045 Reviews

Glassdoor has 1,107 Insomnia Cookies reviews submitted anonymously by Insomnia Cookies employees. Read employee reviews and ratings on Glassdoor to decide if Insomnia Cookies is right for you.