Is InteLogix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at InteLogix have rated their employer with 3.5 out of 5 stars in 254 Glassdoor reviews. This is a lower than average score with the overall rating of InteLogix employees being 4.0 out of 5 stars. Search open Customer Service (CSR) Jobs at InteLogix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at InteLogix .

Does InteLogix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at InteLogix with 3.6 out of 5 stars based on 254 anonymously submitted employee reviews. This is 8% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at InteLogix.

How happy are Customer Service (CSR) professionals working at InteLogix?

52% of Customer Service (CSR) employees at InteLogix would recommend their employer to a friend. This rating has increased by 51% in the past 12 months. Customer Service (CSR) professionals have also rated InteLogix with a 3.5 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.5 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at InteLogix?

Customer Service Representative (212) , Account Representative (108) , Customer Service Representative (CSR) (38) , Unit Manager (26) , Collections Specialist (23) , Call Center Representative (20) , Collections Representative (18) , Collections Agent (14) , Debt Collector (14) , Customer Service (11) , Human Resources Manager (11) , Manager (11) , Financial Services Representative (10) , Fraud Analyst (9) , Collector (8)

What are the pros of working at InteLogix according to real employee reviews?

"GC stayed open through all of covid, created work from home options early on, they also work hard to keep their employees." ((in 45 reviews)); "Great coworkers, will always get your 40 hours" ((in 27 reviews)); "Flexible schedules Job was easy Met a lot of nice representatives (friends)" ((in 21 reviews)); "Ability to adjust schedule because hours are flexible" ((in 20 reviews)); "Good bonuses (after 90 days) fun winter activities for holidays" ((in 19 reviews))

What are the cons of working at InteLogix according to real employee reviews?

"ownership/board members and low pay" ((in 104 reviews)); "Poor management fired easily System" ((in 86 reviews)); "Managers have spies that listen for loud talkers and are reported." ((in 34 reviews)); "Long and bad training as well" ((in 31 reviews)); "The benefits offered are too expensive." ((in 31 reviews))

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InteLogix

InteLogix Customer Service (CSR) reviews

3.5

52% would recommend to a friend

(254 total reviews)

Mario Baddour

83% approve of CEO

60% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Culture & values

3.5

Work/Life balance

3.3

Senior management

Customer Service (CSR) employees have rated InteLogix with 3.5 out of 5 stars, based on 254 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. InteLogix is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

254 reviews

4.0

Jan 14, 2026

Overall good experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexibility and the people are good

Cons

In my experience if you have an idea that might improve something they don't provide such opportunities... This is just my experience

InteLogix Response

5mo

Thank you for sharing your experience. We’re glad to hear that you found the team and flexibility to be highlights during your time with us. We also appreciate your feedback about idea-sharing. We’re always open to suggestions from our employees and encourage team members to speak with their supervisor to learn how to submit ideas or feedback. Your voice matters, and your input helps us continue to grow.

3.0

Dec 21, 2025

Stressful job externally and internally

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-Work 9 to 5, Monday thru Friday (must work one Saturday a month) - Holidays off -Paid Training

Cons

Quality assurance review is subjective and is based on a single auditor's opinions and bias. Employee could lose their job because they are in a currently unpopular demographic.

InteLogix Response

5mo

Thank you for your feedback. We're glad to hear you’ve had a positive onboarding and training experience, and we understand your concerns. We take job security seriously and would appreciate the opportunity to learn more about your experience. If you're open to sharing, please contact our HR team at (800) 288-6667.

4.0

Nov 14, 2025

Great company just needs better pay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great company. Management communicates effectively and make sure you have everything you need.

Cons

Doesn’t pay enough and they set up mandatory overtime every week regardless if you potentially have plans already in place after your scheduled shift.

InteLogix Response

5mo

Thanks for your review! We’re so happy to hear that management communication and support are hitting the mark. Your feedback on compensation and scheduling is heard and appreciated; it’s input like this that helps drive meaningful improvements. Thank you for being part of the team!

Viewing 4 - 6 of 254 Reviews

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InteLogix

InteLogix Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Overall good experience

Stressful job externally and internally

Great company just needs better pay

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