Is InteLogix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at InteLogix have rated their employer with 3.5 out of 5 stars in 254 Glassdoor reviews. This is a lower than average score with the overall rating of InteLogix employees being 4.0 out of 5 stars. Search open Customer Service (CSR) Jobs at InteLogix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at InteLogix .

Does InteLogix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at InteLogix with 3.6 out of 5 stars based on 254 anonymously submitted employee reviews. This is 8% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at InteLogix.

How happy are Customer Service (CSR) professionals working at InteLogix?

52% of Customer Service (CSR) employees at InteLogix would recommend their employer to a friend. This rating has increased by 51% in the past 12 months. Customer Service (CSR) professionals have also rated InteLogix with a 3.5 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.5 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at InteLogix?

Customer Service Representative (212) , Account Representative (108) , Customer Service Representative (CSR) (38) , Unit Manager (26) , Collections Specialist (23) , Call Center Representative (20) , Collections Representative (18) , Collections Agent (14) , Debt Collector (14) , Customer Service (11) , Human Resources Manager (11) , Manager (11) , Financial Services Representative (10) , Fraud Analyst (9) , Collector (8)

What are the pros of working at InteLogix according to real employee reviews?

"GC stayed open through all of covid, created work from home options early on, they also work hard to keep their employees." ((in 45 reviews)); "Great coworkers, will always get your 40 hours" ((in 27 reviews)); "Flexible schedules Job was easy Met a lot of nice representatives (friends)" ((in 21 reviews)); "Ability to adjust schedule because hours are flexible" ((in 20 reviews)); "Good bonuses (after 90 days) fun winter activities for holidays" ((in 19 reviews))

What are the cons of working at InteLogix according to real employee reviews?

"ownership/board members and low pay" ((in 104 reviews)); "Poor management fired easily System" ((in 86 reviews)); "Managers have spies that listen for loud talkers and are reported." ((in 34 reviews)); "Long and bad training as well" ((in 31 reviews)); "The benefits offered are too expensive." ((in 31 reviews))

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InteLogix

InteLogix Customer Service (CSR) reviews

3.5

52% would recommend to a friend

(254 total reviews)

Mario Baddour

83% approve of CEO

60% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Culture & values

3.5

Work/Life balance

3.3

Senior management

Customer Service (CSR) employees have rated InteLogix with 3.5 out of 5 stars, based on 254 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. InteLogix is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

254 reviews

5.0

Oct 17, 2025

Association

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I love the community it's eco friendly

Cons

Nothing to change everything is well organize

InteLogix Response

8mo

Thank you for taking the time to share your feedback! We’re so glad to hear that you enjoy being part of the InteLogix community and appreciate our efforts to maintain an eco-friendly and well-organized workplace. We appreciate your contribution and are grateful to have you as part of the InteLogix team!

5.0

Oct 17, 2025

Experience

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

High salary and happy environment

Cons

Can't think about for now

InteLogix Response

8mo

Thank you for sharing your experience! We’re happy to hear that you value the positive work environment and competitive compensation at InteLogix. We also appreciate your encouragement to keep improving, we’re committed to continuous growth and maintaining the culture that makes InteLogix a great place to work.

1.0

Oct 1, 2025

Awful Company...toxic leadership!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

WFH-remote and not having to see the bullies in person.

Cons

STAY AWAY!! Working at Intelogix is a masterclass in sustained dissonance. It’s a place where lofty, empty mission statements clash violently with a reality of chaotic priorities and zero follow-through. Decisions are made in a vacuum by leadership completely detached from the work, leading to endless, soul-crushing pivots with no clear rationale. Accountability is a one-way street, flowing directly downhill to the individual contributor, while management takes credit for successes and vanishes during failures. Trust is nonexistent, replaced by a pervasive sense of being undervalued and expendable. It’s a culture that doesn’t just burn you out; it systematically dismantles any passion you had for your work.

InteLogix Response

8mo

Thank you for taking the time to share your experience. We’re very sorry to hear that your time at InteLogix was not positive and that you felt unsupported by leadership. Your feedback is deeply concerning and does not reflect the culture we strive to uphold. We take employee well-being and leadership accountability seriously, and we’re continuously working to strengthen communication, trust, and transparency across all levels of the organization. Constructive feedback like yours helps us identify areas that need improvement, and we appreciate you bringing these concerns to our attention. We are committed to improving and would value further input on your experience. Please feel free to reach out to HR at (800) 288-6667 to discuss this in more detail.

Viewing 7 - 9 of 254 Reviews

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InteLogix Customer Service (CSR) reviews

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Experience

Awful Company...toxic leadership!

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