JCPenney reviews

3.3

52% would recommend to a friend

(13,538 total reviews)
avatar

Marc Rosen

62% approve of CEO

36% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,538 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
3.0
Jun 4, 2011
Recommend
CEO approval
Business Outlook

Pros

The associates were automatically friendly to each other and customers. Hour breaks when working a 7+ hour shift and 1-2 15 minute breaks. Can combine discount(20%) with clearance items, full priced items, and promotions. i think it changed though. They give you good hours. If you want more, they'll give it to you. Little responsibility. Didn't have a interview.

Cons

Most of my managers were Spanish and talked about me behind my back in Spanish. A LOT OF JEALOUSY AND FAVORITISM WHEN I WORKED HERE. Depend on computerized training. If you are not liked, they will give you a sucky position. DO NOT use discount on family or friends. They terminated me because I used my discount to take off money on a purchase that my mother made for me. She purchased my clothes and I wanted to use my discount. They made it seem like a stole. Unprofessional at times. Managers barely recognized hard workers. Heavy demand for promoting jcpenny cards. The incentive was either candy or $2. Unfair pay. This was my second, but first retail, job. I received $7.50. Another co-worker who worked at Target for a week was offered $7.75. Another co-worker who was never had a retail job was offered $9.00. A girl who was younger than me, inexperienced, and in high school was offered $8.00. Another girl worked there for two years and was still received $7.75/hour. Managers barely work. They walk around and that's it. Loss prevention sucks because they think they are security guards. They solve what they want solve. They don't inform you about everything. I remember when a lot of people were getting laid off because they were temporary. Their last day was a wednesday. None of the managers informed the employees. My friend and I informed everyone. They also don't train you for all circumstances. Sometimes you have to have a co-worker clarify rules. Not guaranteed a meeting. Most managers will not stop to get to know your name. You can get fired for anything. Very sneaky and secretive.

3.0
Jun 2, 2011
Recommend
CEO approval
Business Outlook

Pros

-Great Co-workers -Awesome 20% discount -Friendly Customers -Very personable store managers -Plenty of training available for those who seek it -Warm family environment both behind and on floor

Cons

-The managers on floor, or MOD, never knew what was happening. They would walk in on the middle of something and get angry without giving you a chance to explain -Expected to meet all call-in expectations or put down in the book as not wanting to work -Favoritism runs rampant -Hours are sparse -Forced to push credit apps by department managers seeking to fill quota -Over-all, horrible management and supervisors.

5.0
Jun 2, 2011

Great

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A great first job and learning experience.

Cons

Only part time positions available for me.

Viewing 13234 - 13236 of 13,538 Reviews

Glassdoor has 13,879 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.