JCPenney reviews

3.3

52% would recommend to a friend

(13,518 total reviews)
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Marc Rosen

62% approve of CEO

35% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
1.0
Dec 1, 2016

Bankruptcy

Recommend
CEO approval
Business Outlook

Pros

None that I can think of. I have seen people stating the benefits as a pro, I think those have never worked anywhere else to compare. Benefits are not good at all.

Cons

Instability, high turnover, mgmt not knowing which way to go, due to lack of clear directions, the company is throwing everything to see what sticks.....the brand itself is OLD SCHOOL and way over priced, the stores are empty and sad, the coupons are just a way to lie to customers who do not do their homework before buying cheap materials, ugly clothing for the same price they can buy a brand name in Macy's for a whole lot less. If you work in corporate (HQ in Plano, TX) you will be watching your back and feel stressed about your employment future, not because of something you did, but because the company is unstable and in the verge of BANKRUPTCY.

3.0
Oct 12, 2016
Recommend
CEO approval
Business Outlook

Pros

The pay is very good for corporate employees, the atmosphere is friendly and professional. The employees are also friendly and helpful.

Cons

Upper Management and Buyers are ruthless. People will throw you under a bus in a heartbeat. If a Buyer doesn't like you, you're gone. I was controlled by the Buyers who had zero fashion sense and zero experience in apparel design and trends. The Buyers were shopping at Kohls and bringing the Designers products from the Kohl's sales floor and asking us to "knock it off". In what day in age are we in where we have to knock of Kohls? Super sad. I was placed with a Temp upon my arrival and she stopped at nothing to sabotage my job there so she could take it. The place is full of friendly people, but if you don't "drink the koolaid and gel with the JCP culture", you'll be thrown out. Simple as that. One week my boss was calling me "sweetpea" and the next she was silent and talking about me behind my back to my colleagues. They told me.

4.0
Mar 9, 2016

Company is getting back on-track

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Your coworkers feel like family. Chance for incentives as hourly workers through pushing credit. Generous discount (as long as you use a JCP card or cash). There's a 401(k) (and now a Roth 401(k)!) that's available to part-time and full-time employees. There is certainly a new energy of "get things done!" circulating in the company. The new CEO believes in rounding out skills in every worker, meaning there's a greater focus on personal growth and job mobility.

Cons

We're still going through some changes to navigate us into better positioning for the online market, and changes come with some growing pains. Some systems to complete jobs are old and clunky, while others have been "streamlined" into being nearly useless. A long-term, dedicated consumer base means that a lot of older customers don't like the changes, and may take it out on workers. Hours can be volatile for part-time associates. Like most retailers, there are pockets of associates who don't take their jobs seriously and can greatly hinder your ability to perform.

Viewing 16 - 18 of 13,518 Reviews

Glassdoor has 13,859 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.