Kin Insurance reviews

- Compensation does not reflect licensing or scope of responsibility. Licensed customer service representatives can earn significantly more elsewhere in the industry without the same level of pressure or emotional labor. - The licensed customer service department absorbs nearly every issue. Problems from underwriting, sales, renewals, and other departments are routinely redirected to licensed customer service—often by default and sometimes eagerly—regardless of whether those issues are within the role’s control. - High accountability with low authority. Licensed reps are expected to resolve complex issues, manage frustrated customers (especially around renewal increases), and protect the company experience without having meaningful power to change outcomes. - “Upleveling” is largely aspirational. While leadership frequently speaks about growth and development, there are few concrete opportunities, clear advancement paths, or compensation adjustments that reflect increased skill or responsibility. - The workload-to-pay ratio is not sustainable. The expectations placed on licensed professionals are not matched by pay, autonomy, or long-term growth potential.

In their quest for growth , they focused on just hiring....they hired incompetent sales managers, promoted people based on their tenure and loyalty, no matter how inapproprite these people were.... In customer service the turn over is so high, the employees do not know enough to service the customers correctly and they now moved sales reps into manager roles who do not understand customer service and its processes. In sales, reps sell crappy policies without any consequences and accountability, the managers do not coach them to do the right thing cause the managers do not care either. In underwriting, it depends who is looking at your request and what mood they are in so they might do the right thing or they might not..In product...oh boy....and in senior leadership most don't even know or care what is happening in the rest of the org. Systems are half built and do not accurately work most of the time and workday is awful and is being poorly managed by HR. It is really messy and sloppy. This company needs an overhaul from the top down.