Is KnowBe4 a good company to work for as a CSM Operations Analyst?

CSM Operations Analyst professionals working at KnowBe4 have rated their employer with 2.9 out of 5 stars in 43 Glassdoor reviews. This is a lower than average score with the overall rating of KnowBe4 employees being 3.5 out of 5 stars. Search open CSM Operations Analyst Jobs at KnowBe4 now and start preparing for your job interview by browsing frequently asked CSM Operations Analyst interview questions at KnowBe4 .

Does KnowBe4 pay CSM Operations Analyst employees well?

CSM Operations Analyst professionals rate their compensation and benefits at KnowBe4 with 2.3 out of 5 stars based on 43 anonymously submitted employee reviews. This is 32.7% worse than the company average rating for salary and benefits. Find out more about CSM Operations Analyst salaries at KnowBe4.

How happy are CSM Operations Analyst professionals working at KnowBe4?

23% of CSM Operations Analyst employees at KnowBe4 would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. CSM Operations Analyst professionals have also rated KnowBe4 with a 3.3 rating for work-life-balance, 3.9 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (105) , Regional Account Manager (97) , Account Executive (42) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (32) , Channel Account Manager (30) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Senior Software Engineer (19) , Core Support Technician (18) , Director (17) , Sales Engineer (16) , Sales Representative (16) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 185 reviews)); "Fun. Great people." ((in 97 reviews)); "Fun and great company culture" ((in 93 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 84 reviews)); "I was hired days later and started with a great team." ((in 63 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"The pay is low and earning potential is mild at best" ((in 43 reviews)); "Layoffs have caused customer service to plummet as remaining employees are tasked to cover impossible workloads." ((in 13 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 7 reviews))

KnowBe4 CSM Operations Analyst reviews

2.9

23% would recommend to a friend

(43 total reviews)

Bryan Palma

Not enough data to show CEO approval

19% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (43 reviews)

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CSM Operations Analyst employees have rated KnowBe4 with 2.9 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most CSM Operations Analyst professionals have an average working experience there. KnowBe4 is rated 25% below average by CSM Operations Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

43 reviews

5.0

Apr 8, 2021

Best working environment ever

Csm operations analyst

Recommend

CEO approval

Business Outlook

Pros

Transparent management with no politics. Great benefits.

Cons

Keeping up with the demands of company growth can be challenging.

5.0

Apr 8, 2021

Stu is an amazing CEO. I love working here.

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

This is an amazing organization with lots of opportunities. Stu is an amazing CEO. Company culture is great, people are friendly and everyone has a voice. People respect one another and if you work hard, and are willing to learn, the sky is the limit. We have a growth department that will really help you better yourself.

Cons

I don't really have anything I dislike about my team and the people I work with. Every time I needed help, KnowBe4 has been there for me and I will do the same for the company.

5.0

Nov 19, 2019

Believe it, it’s all true

Csm

Recommend

CEO approval

Business Outlook

Pros

Amazing experience, delightful in both elegance and simplicity. From hiring to onboarding to training...the synergy across business units and the attention to details is beyond stellar. Special shoutouts to Marcie, Lyssa, Brittan and Lorna for being exemplar practitioners of: Do it right the first time, do it fast, and have fun while you do it. Last but not least..the utmost praise for Stu who simply oozes the company’s culture and should be an inspiration to CEO’s around the globe.

Cons

Downsides? Perish the thought.

KnowBe4 Response

6y

Intergalactic? I think we can do that! :)

Viewing 34 - 36 of 43 Reviews

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KnowBe4

KnowBe4 CSM Operations Analyst reviews

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Best working environment ever

Stu is an amazing CEO. I love working here.

Believe it, it’s all true

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