Is KnowBe4 a good company to work for as a CSM Operations Analyst?

CSM Operations Analyst professionals working at KnowBe4 have rated their employer with 2.9 out of 5 stars in 43 Glassdoor reviews. This is a lower than average score with the overall rating of KnowBe4 employees being 3.5 out of 5 stars. Search open CSM Operations Analyst Jobs at KnowBe4 now and start preparing for your job interview by browsing frequently asked CSM Operations Analyst interview questions at KnowBe4 .

Does KnowBe4 pay CSM Operations Analyst employees well?

CSM Operations Analyst professionals rate their compensation and benefits at KnowBe4 with 2.3 out of 5 stars based on 43 anonymously submitted employee reviews. This is 32.7% worse than the company average rating for salary and benefits. Find out more about CSM Operations Analyst salaries at KnowBe4.

How happy are CSM Operations Analyst professionals working at KnowBe4?

23% of CSM Operations Analyst employees at KnowBe4 would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. CSM Operations Analyst professionals have also rated KnowBe4 with a 3.3 rating for work-life-balance, 3.9 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (105) , Regional Account Manager (97) , Account Executive (42) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (32) , Channel Account Manager (30) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Senior Software Engineer (19) , Core Support Technician (18) , Director (17) , Sales Engineer (16) , Sales Representative (16) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 182 reviews)); "The people are great and are willing to help out other team members when needed." ((in 99 reviews)); "Fun and great company culture" ((in 92 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 82 reviews)); "I was hired days later and started with a great team." ((in 60 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"Low pay and an increasing amount of work" ((in 43 reviews)); "Being bought out affected layoffs and many people were let go." ((in 13 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 7 reviews)); "micromanagement, favoritism, phony reviews or posts by scientologists to boast the ratings, chasing after stats, people in positions they are not qualified for." ((in 3 reviews))

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KnowBe4

KnowBe4 CSM Operations Analyst reviews

2.9

23% would recommend to a friend

(43 total reviews)

Bryan Palma

Not enough data to show CEO approval

19% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.3

Work/Life balance

2.9

Culture & values

2.8

Career opportunities

2.7

Senior management

2.3

Compensation and benefits

CSM Operations Analyst employees have rated KnowBe4 with 2.9 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most CSM Operations Analyst professionals have an average working experience there. KnowBe4 is rated 25% below average by CSM Operations Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

43 reviews

5.0

Nov 18, 2019

There is a company out there that cares

Csm

Recommend

CEO approval

Business Outlook

Pros

Benefits are Great, 401K, PTO, Career Advancements

Cons

Nothing at all, it is one of the first companies that I can actually say take into consideration their employees.

KnowBe4 Response

We are a true team and believe we are all in this together.

5.0

Oct 9, 2019

Best Career Move

Csm

Recommend

CEO approval

Business Outlook

Pros

I love the culture!! Very laid back, enforces self sufficiency and has established a career path to be promoted

Cons

There is a lot of stairs and walking lol

KnowBe4 Response

Consider the stairs part of the overall wellness plan!!! So glad you enjoy the culture! We work hard to make sure we are the best place to work!

5.0

Jul 11, 2019

Employee focused = Happy customer

Csm

Recommend

CEO approval

Business Outlook

Pros

Really good culture that lends to happy employees.

Cons

The transparency is pretty high but it is always a little unsettling to see someone get fired and then we the implication is we are not allowed to talk about it.

KnowBe4 Response

If someone has left KnowBe4 you can always speak to employee relations. We have transparency and you are allowed to know what happened (for the most part, as long as there is no PII or HIPPA info.) Also, if you have concerns, make sure you talk to your manager, their manager or HR... We want to make sure that you have someone to bring up issues with.

Viewing 37 - 39 of 43 Reviews

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KnowBe4 CSM Operations Analyst reviews

Ratings by category

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There is a company out there that cares

Best Career Move

Employee focused = Happy customer

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