Is KnowBe4 a good company to work for as a CSM Operations Analyst?

CSM Operations Analyst professionals working at KnowBe4 have rated their employer with 2.9 out of 5 stars in 43 Glassdoor reviews. This is a lower than average score with the overall rating of KnowBe4 employees being 3.5 out of 5 stars. Search open CSM Operations Analyst Jobs at KnowBe4 now and start preparing for your job interview by browsing frequently asked CSM Operations Analyst interview questions at KnowBe4 .

Does KnowBe4 pay CSM Operations Analyst employees well?

CSM Operations Analyst professionals rate their compensation and benefits at KnowBe4 with 2.3 out of 5 stars based on 43 anonymously submitted employee reviews. This is 32.7% worse than the company average rating for salary and benefits. Find out more about CSM Operations Analyst salaries at KnowBe4.

How happy are CSM Operations Analyst professionals working at KnowBe4?

23% of CSM Operations Analyst employees at KnowBe4 would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. CSM Operations Analyst professionals have also rated KnowBe4 with a 3.3 rating for work-life-balance, 3.9 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (105) , Regional Account Manager (97) , Account Executive (42) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (32) , Channel Account Manager (30) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Senior Software Engineer (19) , Core Support Technician (18) , Director (17) , Sales Engineer (16) , Sales Representative (16) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 185 reviews)); "Fun. Great people." ((in 97 reviews)); "Fun and great company culture" ((in 93 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 84 reviews)); "I was hired days later and started with a great team." ((in 63 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"The pay is low and earning potential is mild at best" ((in 43 reviews)); "Layoffs have caused customer service to plummet as remaining employees are tasked to cover impossible workloads." ((in 13 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 7 reviews))

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KnowBe4

KnowBe4 CSM Operations Analyst reviews

2.9

23% would recommend to a friend

(43 total reviews)

Bryan Palma

Not enough data to show CEO approval

19% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.3

Work/Life balance

2.9

Culture & values

2.8

Career opportunities

2.7

Senior management

2.3

Compensation and benefits

CSM Operations Analyst employees have rated KnowBe4 with 2.9 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most CSM Operations Analyst professionals have an average working experience there. KnowBe4 is rated 25% below average by CSM Operations Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

43 reviews

5.0

Jul 1, 2019

Just Got Here and I Love It

Csm

Recommend

CEO approval

Business Outlook

Pros

Work at your own pace. Great benefits and pay. Truly transparent peers, managers, and executives. Relaxed and fun-loving work environment.

Cons

Haven't found one so far.

KnowBe4 Response

So glad you loved your first experiences. We know how hectic it can be starting a new job. We work to make sure you are as comfortable and welcomed as an employee as possible. You guys, our team, creates a lot of the reason that KB4 is as amazing as it is.

5.0

Jul 10, 2017

Current KnowBe4 CSM - Happy Camper!

Csm

Recommend

CEO approval

Business Outlook

Pros

Amazing staff, amazing CEO, great benefits, great training, REAL appreciation. It makes such a difference feeling like everyone (both coworkers & management) really cares about you and is backing you for success. Something majority of companies lack.

Cons

Not enough parking spaces in our parking garage! Other than that, I can't think of any.

KnowBe4 Response

Thanks very much for the feedback. In the meantime, we have added a few hundred more parking spots so that problem is solved. I hear you regarding the training, we do our level best to give people data in the way that helps them learn the best. Warm regards, Stu

5.0

Jul 10, 2017

CSM

Csm

Recommend

CEO approval

Business Outlook

Pros

The People, The Company, The View, The Work Environment

Cons

I don't have any Cons for this job

KnowBe4 Response

It seems you like everything! We are glad to hear it!

Viewing 40 - 42 of 43 Reviews

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KnowBe4 CSM Operations Analyst reviews

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Just Got Here and I Love It

Current KnowBe4 CSM - Happy Camper!

CSM

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