Kroger Customer Service Representative CSR reviews

3.4

57% would recommend to a friend

(22 total reviews)
avatar

Rodney McMullen

65% approve of CEO

59% positive business outlook

Customer Service Representative (CSR) employees have rated Kroger with 3.4 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Kroger is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

22 reviews
2.0
Jan 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Easy, low stress job. I had great managers so that probably made a difference. I really liked the job but it just doesn’t pay enough.

Cons

Made only lowest minimum wage, even after quickly being promoted from cashier to the service desk. This was years ago but there was only the possibility of a 5 cent raise yearly. May vary at other locations.

Viewing 13 - 15 of 22 Reviews

Glassdoor has 24,942 Kroger reviews submitted anonymously by Kroger employees. Read employee reviews and ratings on Glassdoor to decide if Kroger is right for you.