Is Kroger a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Kroger have rated their employer with 3.4 out of 5 stars in 22 Glassdoor reviews. This is a higher than average score with the overall rating of Kroger employees being 3.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at Kroger now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Kroger .

Does Kroger pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Kroger with 2.4 out of 5 stars based on 22 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Kroger.

What are the top reviewed jobs at Kroger?

Cashier (1986) , Pharmacy Technician (775) , Courtesy Clerk (678) , Deli Clerk (626) , Front End Cashier (535) , Produce Clerk (514) , Courtesy Clerk/Bagger (471) , Sales Associate/Cashier (433) , Grocery Clerk (421) , Clicklist Associate (369) , Certified Pharmacy Technician (320) , Customer Service Representative (261) , Assistant Manager (228) , Meat Clerk (217) , Overnight Stocker (201)

What are the pros of working at Kroger according to real employee reviews?

"Good benefits when employed there some supervision you were able to talk to about issues and the scheduling fit around my needs" ((in 1412 reviews)); "the people are great they come and go but they are from all different walks of life" ((in 1279 reviews)); "high paying and flexible hours in the sense that you can work as many as you want to" ((in 968 reviews)); "Some of the patients and coworkers were great people and a joy to interact with." ((in 870 reviews)); "Flexible schedules that work around my full time job is the only pro that I've found." ((in 529 reviews))

What are the cons of working at Kroger according to real employee reviews?

"Pay is low and not very competitive compared to other locations depending on where you live." ((in 2262 reviews)); "Poor management and very rude" ((in 2130 reviews)); "Some managers are rude and unprofessional." ((in 746 reviews)); "There is absolutely no work life balance and you are expected to come in when managers snap fingers." ((in 509 reviews)); "Bad Upper management that has no idea what goes on inside the stores and very out of touch with reality." ((in 300 reviews))

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Kroger

Kroger Customer Service Representative CSR reviews

3.4

57% would recommend to a friend

(22 total reviews)

Rodney McMullen

65% approve of CEO

59% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Career opportunities

3.6

Culture & values

3.0

Work/Life balance

2.7

Senior management

2.4

Compensation and benefits

Customer Service Representative (CSR) employees have rated Kroger with 3.4 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Kroger is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

1.0

Jan 28, 2022

Terrible job, would not recommend to my worst enemy

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Union for hourly employees, but the reps do nothing to help

Cons

Kroger does not care about their employees. I started many years ago when Bob Mariano was still owner, totally different company since Kroger bought it. I wish i didnt waste so many years there. I wanted to give a negative rating but this system makes you leave 1 star.

3.0

Oct 9, 2021

Busy

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nice customers and great co workers

Cons

Low pay and benefits for staff

3.0

Mar 15, 2021

Fast paced but manageable

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Fairly straightforward and simple with good coworkers.

Cons

Your usually understaffed and it can get you severely overworked. Overtime if they like you, med if they dont. Expect to 1

Viewing 19 - 21 of 22 Reviews

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Kroger

Kroger Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Terrible job, would not recommend to my worst enemy

Busy

Fast paced but manageable

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