If you are an employee ,you get minimum pay (per your state) its next to impossible to change your schedule (although at first they insist that that is something that could be easily done about once at least a year which is absolutely no the case) even temp schedule changes are very hard to get approved.
If you get hired, get ready to work in the dark! Interpreters are never notified of any changes or expectations and you usually hear about these supposed "rules" or whatnot WHEN you are in trouble for not following them.
Also, everything gets blamed on interpreter.Angry clients, long waits. Bad connection.Calls dropping, calls not coming in. Lines not working, system not working, you name it, it is on us.
Sure you save money on gas/car maintenance and clothes, but you don't make enough for those "savings" to be seen. Plus you need to supply your own needs as an interpreter (paper and boy will you need paper!,pens/markers for board etc)
Another thing that really really upsets me is that the system just got changed and now we have more responsibilities and they claim they cannot afford an increase .I know it takes money to do a change like this magnitude, but they did not do it because they will lose money right? that's not even what upsets me, we were told we will not need computers to work the new system, but the new system is so bad that it literally logs you off on every other call making it impossible to really get those minutes in. You constantly need to be looking at a screen to make sure you are still there and available to them. We also have many issues with the new system and to report them we need access to the internet and a computer/device which they said we didn't so they wont have to reimburse the cost
(we get 11 every pay check to "reimburse" us for the phone line)
Some employees on other countries got transferred to another system and they did get a computer and phone and all the necessary equipment to be able to work appropriately, which just adds insult to injury.
