- You are stuck at home: basically there was no holiday or vacation offered by the company. First day of orientation, I was told the company works 24/7. Hence, if you are scheduled to work on holidays, you can change your preference but it is not guaranteed that you won't work on holidays.
- No vacation paid, if you would like to take the time off, you have to plan ahead and use up your UTO (unpaid time off), which is very limited. You get 3 days off after 3 months and 10 days off after 6 months.
- Minimal health benefits to satisfy the Obama mandate. Even if you are an employee, the "health benefit" was offered without any employer subsidize.
- Lack of true support from management: there was not a direct employer to oversee any problem arises with employees. If there is any problem, the employee would have to contact to the respective department that handle the problem
- Rigid schedule: while an employee has the theoretical rights of changing schedule (approval is continent and is based on business needs). No one knows what the "business needs" are and there is not a possibility to negotiate for a different schedule if you are stuck on some commitments. Three times I attempted to ask for a schedule change, three times I was rejected and told that at this moment, we appreciate your valuable coverage as it is.
- Vague commitment to serve and explain from management
- Vague payroll structure and I had no idea how they pay us or if all the minutes were added up correctly.
