Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (887) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (60) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Work from home and good schedule" ((in 532 reviews)); "The training is good and complete." ((in 135 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 61 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 39 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 22 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 378 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 153 reviews)); "Poor management indeed." ((in 100 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 94 reviews)); "No pay for time off." ((in 37 reviews))

What are the top reviewed LanguageLine Solutions locations?

Monterey , Los Angeles , New York , Portland , Houston , Chicago , Miami , El Paso , Charlotte , Dallas , Orlando , Atlanta , Phoenix , San Diego , Washington , San Juan , San Francisco , California , Jacksonville , Tampa , Raleigh , Las Vegas , Seattle , Boston , Florida City , Austin , California City , San Jose , Virginia Beach , Detroit

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(253 total reviews)

Simon Yoxon-Grant

36% approve of CEO

31% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (253 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

253 reviews

Reviews about "Culture"

Return to all reviews

2.0

Oct 31, 2024

Worst year of my life

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Hire with no experience Paid training Good supervisor in my case

Cons

The worst company culture The client is always right even if they bully you They don’t treat you as a human being Lowest possible salary with highest possible and impossible expectations

LanguageLine Solutions Response

1y

Thank you for sharing your thoughts with us. We’re glad to hear you appreciated the paid training and supportive supervision. While our compensation may not be above the industry standard, we ensure it remains consistent and competitive. We understand that a positive and respectful culture is key, and we’re committed to making meaningful improvements. We wish you all the best in your future endeavors.

3.0

Oct 17, 2024

Low pay, intense hours, often poor treatment by clients. Good flexibility, though.

Over the phone interpreter

Recommend

CEO approval

Business Outlook

Pros

Remote work, flexible hours, decent training. Can be rewarding work if you stick it out.

Cons

Pay is quite low for the field, but as LLS outsources to Latin American countries, they take advantage of the conversion rate and get away with it. The work is quite exhausting, often dealing with back-to-back calls, intense and fast interpreting with complex vocabulary, and rude clients. The worst part, however, is the horrid app through which you receive calls: it doesn't work half the time, constantly presents errors, and tends to have terrible audio quality, which of course affects the quality of the interpretation.

LanguageLine Solutions Response

1y

Thank you for sharing your review. As you were employed by one of our partners, we encourage you to reach out to them directly for support and share your feedback.

3.0

Oct 10, 2024

Little opportunity for raises, Hard to get time off approved

Medical spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

There's have a lot of resources to study, discount programs for employees, hiring process is not that difficult compared to other companies

Cons

It's difficult to get schedule changes approved, time off, even if this is unpaid, very little opportunity for raises, regardless if you are certified of not

LanguageLine Solutions Response

1y

Thank you for sharing your feedback and for your dedication to LanguageLine over the past several years. We’re glad to hear that you value our resources and employee programs. We also recognize your concerns regarding scheduling, time off, and compensation. Your feedback about raises and recognition for highly qualified employees is especially important, and we will ensure that it is shared with the appropriate teams for consideration. Should you wish to provide further feedback, feel free to reach out to us at InterpreterCommunications@languageline.com.

Viewing 31 - 33 of 253 Reviews

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