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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(253 total reviews)

Simon Yoxon-Grant

36% approve of CEO

31% positive business outlook

Reviews by job title

253 reviews

Reviews about "Culture"

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1.0
Jul 31, 2023

Avoid this sweatshop

Recommend
CEO approval
Business Outlook

Pros

Working with Kelly was an experience that had its ups and downs. The bright spot in my time there was undoubtedly the weekly pay on Fridays, which provided a sense of reliability. Additionally, the consistent schedule was a definite advantage, as it allowed me to plan my personal life accordingly. However, despite these positive aspects, there were certain aspects that hindered my overall enjoyment. One major drawback was the difficulty in changing my schedule. It seemed as though there were numerous rules and regulations associated with altering my working hours, which made the process challenging and troublesome. The constant changes in these rules only added to the stress, making it even more frustrating for me. Overall, while the timely pay and predictable schedule were definite highlights of working with Kelly, the arduous nature of adjusting my shifts and the ever-changing rules made the experience difficult and stressful.

Cons

I feel compelled to share my terrible experience working for this company as a sign language interpreter. It is nothing short of a modern-day sweatshop, lacking any standards or regard for their employees' well-being. The company operates under ridiculous rules and penalties that are utterly unfair. Arriving just two minutes late results in a penalty, and even failing to button up your company shirt entirely comes with consequences. Flexibility is nonexistent here, as changing shifts is forbidden, and if you receive a last-minute call, be prepared to work overtime without any consideration for your personal plans or commitments. This place feels like a slave labor establishment, where your needs and rights as an employee are utterly ignored. In fact, I found it necessary to keep a bedpan by my desk because taking even a five-minute break would result in penalties. How can any employee be expected to survive under such conditions? It's disheartening that this company does not uphold any RID (Registry of Interpreters for the Deaf) standards for sign language interpreters. They fail to recognize the importance of treating interpreters with respect and providing them a conducive work environment. It's clear that their priority lies solely in maintaining strict control over their workforce.

avatar
LanguageLine Solutions Response
2y
Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship is with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback.
3.0
Jul 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Great Training for the interpreting part which is the most challenging part but they not give any orientation about the company everything is on written policies in the library. All your needs have to be done electronically by support request in the portal except for urgent technical problems. So you are pretty much on your own. The job itself is good, I am a new, only a month old. The $1 adherence bonus they sell at the interview is a bit difficult to clearly get and how to manage the "95% adherence" they say. Everything is electronic, very hard to get help for anything. Other than that I like it so far. Overall I think the pay is very low for the amount of knowledge and responsibility you need to have to do the job.

Cons

They not give any orientation about the company everything is on written policies in the library. All your needs have to be done electronically by support request in the portal except for urgent technical problems. So you are pretty much on your own. The job itself is good, I am a new, only a month old. The $1 adherence bonus they sell at the interview is a bit difficult to clearly get and how to manage the "95% adherence" they say. Everything is electronic, very hard to get help for anything. Other than that I like it so far. Overall I think the pay is very low for the amount of knowledge and responsibility you need to have to do the job.

avatar
LanguageLine Solutions Response
3y
Thank you for taking the time to write a review. We appreciate hearing about your personal experience. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. We have many other resources including a team of managers available to support and help our interpreters grow and be successful. If you have any further feedback to share, please email us at interpretercommunications@languageline.com.
4.0
Jun 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Provides training and support. Workflow control not too nagging. No excessive bs "culture" ideology - as much involvement/freedom as you chose. Responsive colleagues/administraiton.

Cons

Not a great pay rate for the stressful and strenuous interpreting work.

avatar
LanguageLine Solutions Response
3y
Thank you for taking the time to write such a thoughtful review! We appreciate hearing about your personal experience and are happy to learn that you enjoy being part of the LanguageLine Family. We regularly review industry compensation. If you have any further feedback to share, please email us at interpretercommunications@languageline.com.
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