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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(873 total reviews)

Simon Yoxon-Grant

36% approve of CEO

31% positive business outlook

Reviews by job title

873 reviews

Reviews about "Compensation"

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3.0
Feb 10, 2025
Recommend
CEO approval
Business Outlook

Pros

-if u love language and talking, u will enjoy this. (but back-to-back call may eventually drain ur enthusiasm.) -receiving salary on time. -management will try to accommodate ur request (as long as it's reasonable) -WFH

Cons

Most of the limited-english proficiency person are elderly. Therefore, in addition to interpretation, u need have patience. Sometimes u need to shout because a lot of them are hard of hearing. Some of their native language grammar is poor, and they often speak with a strong local accent, which means you may need to reconstruct and understand their sentences before you can interpret. These factors make it even more challenging. Now, imagine receiving over 80 calls in one shift, non-stop—it can be really stressful. The income is fixed, with no paid leave, no bonuses, and no raises. The salary is considered a bit low for a night shift. The shift schedule rotates from time to time, which can impact health (at least for me). Additionally, being on a night shift means it takes longer to recover when you're sick. Taking medical leave will affect u meeting ur salary targets unless you make up for the missed hours. In the end, it feels like you're sacrificing both your health and income. For annual leave, you have to bid for it. There are only very limited slots available each month, and some days are restricted.

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LanguageLine Solutions Response
1y
Thank you for your feedback. Since your calls are handled through one of our partners, we encourage you to reach out to them directly to address any concerns. Wishing you the best!
1.0
Feb 7, 2025

Don't do it

Recommend
CEO approval
Business Outlook

Pros

Only positive was it's remote

Cons

A typical day is a lot of calls most of the time back to back. You will go beyond your break time. Clients will provide long segments and even when you request them to shorten it. There are no off days on holidays and no extra pay even if you work during holidays. Even if you request for days off months in advance they will deny you. It might be better if you do this part time but this job will mentally wear you down. The staff are pretty nice people but the clients and their customers aren't.

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LanguageLine Solutions Response
1y
Thank you for sharing your feedback! We understand that back-to-back calls can be challenging. We’re always looking for ways to improve the interpreter experience. Best of luck in your future endeavors.
3.0
Feb 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home, pick your schedule.

Cons

Low pay compared to others in this industry, back to back calls.

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LanguageLine Solutions Response
1y
Thank you for your feedback! We’re glad you value the flexibility of working from home and choosing your schedule. We understand that back-to-back calls can be challenging, and we appreciate your input on call pacing. Your concerns are important to us, and we encourage you to share any additional thoughts at interpretercommunications@languageline.com.
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