Pros
Work from home. No dress code. taxes deducted from paycheck.
Cons
The phone system is really cheap, and calls would drop many times. You need to place outbound calls and 80% of the time the call wouldn't go through and then you had to deal with an angry client for something you shouldn't be responding about. We are interpreters, not phone operators. They tell you when you start that you will be able to change your schedule but after many years when I tried to do it, they wouldn't let me. They make so much money ($4 a minute for 911 calls, talk about greedy) and they are not even capable of paying vacation time. You cannot be absent for sickness it goes against your record, and then if accumulate 6 in a year you get warning letters. On the second warning letter they suspend you for 1 day. They train you bad to take legal calls, something that other people do it in months and then they are tested, you have to put it together in 2 weeks and then figure it out on your own. The SLS (Senior Language Specialists) sound as if they are trained to give you a bad review at some point, there's always a "but" when they do it. I always had commendations from clients, and I knew I was good, but they always had to find something. Once one of them told me a term I was using didn't exist in spanish, I insisted that it did, and he was being very rude until he looked it up in Google and realized that I was right. As said good for starters, but as soon as you are able to gain some experience enough to include it in your resume, leave in search of better horizons.
