Pros
Work from home. Thats it.
Cons
There is no way to contact ANYONE who works for the company at all for any reason. No communication with their employees. They will tell you that you can't discuss pay with other interpreters on their internal webpage because its something that is negotiated individually. Yet their own employees will tell you its a flat rate across the board and not negotiable . So, if you have certifications or degrees run away from this company as far as you can. An interpreter taking calls for medical will be paid the same amount as someone who is interpreting court calls and the same pay as someone who is interpreting regular basic customer service calls. There is NO room for growth. There are no pay raises, just pay cuts. They will work you, OVER work you. You will receive back to back calls with NO BREAK. You will hang up a call and your phone will ring as soon as the line is clear. Your interpretation skills will suffer due to exhaustion. Medical benefits? Cheapest coverage you'll ever get, this is not medical coverage- its the basic Obama care for preventive services so don't you dare get sick while working here. You won't have a supervisor and actually, you won't get to talk to any living person unless you're getting "dismissed". There is no Union and thats how the want to keep it because that way none of the current at home workers can join and negotiate better pay and better benefits. Oh, wait,they just launched an account with a discount website where you can get 10 percent off some services (think movie tickets or a limited amount of hotels etc) And then, when you actually look up the prices, they are the same as Travelocity or any other discount website. If you have no other choice and need some experience start working here, get the experience and move on. Their "medical training" is a joke. And then, you get to interpret COMPLICATED MEDICAL CALLS, calls that peoples LIVES DEPEND ON. Some interpreters have said they don't feel qualified to take these calls, yet management pushes them on you. They like to WARN AND THREATEN THEIR EMPLOYEES. So, if you want to be underpaid, have no negotiating power over your salary and be forced into taking calls you're not qualified to take then apply here. I know a lot of good people work here,and they love what they do and love to help people communicate but this company is taking advantage of the bilingual/multilingual community.
