Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (887) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (60) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Flexible schedule, work from home (though, that proved to be a challenge for me)" ((in 524 reviews)); "The training is good and complete." ((in 133 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 59 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 36 reviews)); "It really feels good to help people in need as it often is the case in some calls." ((in 24 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 376 reviews)); "No benefits / 401k and all" ((in 149 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 97 reviews)); "Poor management indeed." ((in 97 reviews)); "No pay raise after the initial raise" ((in 31 reviews))

What are the top reviewed LanguageLine Solutions locations?

Monterey , Los Angeles , New York , Portland , Houston , Chicago , Miami , El Paso , Charlotte , Dallas , Orlando , Atlanta , Phoenix , San Diego , Washington , San Juan , San Francisco , California , Jacksonville , Tampa , Raleigh , Las Vegas , Seattle , Boston , Florida City , Austin , California City , San Jose , Virginia Beach , Detroit

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(873 total reviews)

Simon Yoxon-Grant

36% approve of CEO

31% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

873 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Sep 5, 2023

Can get your career started and gain experience

Medical interpreter

Recommend

CEO approval

Business Outlook

Pros

provide paid training for people interested in the industry and have not taken any training with no experience. After hired, will provide a week's training. 30 hours considered full time and provide insurance and 401k. Pretty much provide all equipments you need t.o perform the job but you still need to be somewhat computer savvy

Cons

low pay rate, no PTO, no OT pay, no holiday pay, no direct supervisor, no one to get in touch to other than opening tickets in the system. Need to wear their uniform and need a big enough space to set up a backdrop. calls are back to back and only 15 second in between calls.

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback. It is unfortunate you did not find the support you needed available. We strive to provide the most up to date training available, we have 24 X 7 support and self-support available in our extensive library, as well as a team of managers to support our interpreters. Additionally, we have many other resources available to support and help our interpreters grow and be successful. We wish you well in your future endeavors.

2.0

Sep 5, 2023

Subpar pay and benefits, enjoyable work

Interpreter

Recommend

CEO approval

Business Outlook

Pros

WFH, decent training for the most part (though the trainers did not show up on time on three different occasions, we had to wait for an hour). The interpreting work itself is great for myself, I am learning a lot and have a sense of being useful, needed, helpful.

Cons

Low pay, subpar benefits, no federal holidays, non-transparent communication, punitive environment, cheap computers, Internet explorer is the choice of a browser in 2023, they can cancel your scheduled work the last minute (so you can't plan ahead and you do not get paid once they cancel your shift), the reimbursements differ amongst the interpreters, so any talk about the wages is strongly discouraged on their internal chat platform, and on and on.

LanguageLine Solutions Response

2y

Thank you for taking time to leave a review. As a “Great Place to Work” we are always looking for ways to improve our interpreter’s experiences. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits are consistent with the industry. We regularly review industry compensation. Additionally, we have many other resources available to support you with equipment and technical issues. If you would like to discuss further, please email interpretercommunications@languageline.com.

5.0

Sep 4, 2023

Remote Position

Portuguese interpreter

Recommend

CEO approval

Business Outlook

Pros

Very flexible schedule since this company provides services 24/7, fair salary, kind culture.

Cons

You can only work inside the country, even though it's remote.

LanguageLine Solutions Response

2y

Thank you for your review! We appreciate hearing about your personal experience and are happy to learn that you enjoy taking calls for us. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. If you’d like to provide further feedback, please email us at interpretercommunications@languageline.com.

Viewing 238 - 240 of 873 Reviews

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