Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (887) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (60) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Like ability to work from home and flexible hours" ((in 527 reviews)); "The training is good and complete." ((in 131 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 64 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 36 reviews)); "It really feels good to help people in need as it often is the case in some calls." ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 363 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 167 reviews)); "Poor management indeed." ((in 102 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 89 reviews)); "No pay for time off." ((in 34 reviews))

What are the top reviewed LanguageLine Solutions locations?

Monterey , Los Angeles , New York , Portland , Houston , Chicago , Miami , El Paso , Charlotte , Dallas , Orlando , Atlanta , Phoenix , San Diego , Washington , San Juan , San Francisco , California , Jacksonville , Tampa , Raleigh , Las Vegas , Seattle , Boston , Florida City , Austin , California City , San Jose , Virginia Beach , Detroit

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LanguageLine Solutions

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(873 total reviews)

Simon Yoxon-Grant

36% approve of CEO

31% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.3

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

873 reviews

Reviews about "Compensation"

Return to all reviews

2.0

May 4, 2023

Mentally exhausting work with little pay and benefits

Remote interpreter

Recommend

CEO approval

Business Outlook

Pros

-choice of schedule -remote work -paid training -response to time-off requests are prompt -breaks between calls are decent

Cons

-calls run pass shift very often -adherence is effected when breaks aren't taken on time due to long calls which cannot be prevented by interpreters -No paid leaves -limited pay ( 15/hr PT, 17/hr FT) based on level of stress from long calls, difficult customers, and unpaid sick/personal leaves

LanguageLine Solutions Response

Thank you for taking the time to provide your feedback and appreciate you taking the time to let us know there is room for improvement. LLS interpreters handle calls from individuals who rely on us, on our linguistic/cultural knowledge and abilities. As professional interpreters, it is incumbent upon us to ensure equal language access for all, including during lengthy calls. As with all call handling, we do have long call handling protocols in place. At LLS, we regularly review industry compensation and find that our compensation and benefits are consistent with the industry. We wish you well in your future endeavors.

1.0

May 3, 2023

Avoid

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Only pro is working from home

Cons

Modern day slavery for offering minimum wage and no benefit, no vacation ,no sick day. No wonder turnover rate is so high

LanguageLine Solutions Response

LanguageLine is an Award-Winning communications company. We are human at our core and our linguists are our heartbeat. They meet the industry’s highest standards, earning the privilege to interpret or translate for our clients and the communities they serve. Furthermore, LLS uses a strict standard of call handling protocol that has been refined over the past 41 years and has been evaluated and validated by numerous outside agencies. We wish you well in your future endeavors.

1.0

May 3, 2023

Pretty bad

Over the phone interpreter

Recommend

CEO approval

Business Outlook

Pros

the only pro is that you work for home and the training is paid.

Cons

exhausting, little break, only 30 minutes for 8 hours on the phone. Salary is pretty bad and the managers are often rude.

LanguageLine Solutions Response

Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship was with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback. We wish you well in your future endeavors.

Viewing 292 - 294 of 873 Reviews

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Jobs at LanguageLine Solutions

Medical Interpreters Needed in Los Angeles, CA

Spanish Medical Interpreters Needed – Chambersburg, PA

Malayalam Interpreter

Remote

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LanguageLine Solutions

LanguageLine Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Mentally exhausting work with little pay and benefits

Avoid

Pretty bad

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