employer cover photo
employer logo
employer logo

LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews about "management"

31% positive business outlook

Reviews by job title

258 reviews
1.0
Aug 19, 2023

If a recruiter offers a wonderland, don't go down the rabbit hole.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You don't have to work outside in bad weather to earn some money. (Even though your hours will be manipulated, and you'll have to fight for every penny)

Cons

Besides the insultingly low pay, you have to deal with a two-headed management structure, that is confusingly vague, as well as directionless. Rules and regulations are changed weekly, sometimes in totally contradictory ways. You are expected to respect these rules without receiving any in return. If you think you want to take this job because you like to "help people", don't fool yourself. You're a number, and you are instantaneously expendable. To add insult to injury, the app you must use for communication is sketchy at best, and will make your life even more miserable. You're better off serving burgers.

avatar
LanguageLine Solutions Response
2y
Thank you for taking the time to provide your feedback. We appreciate you taking the time to let us know there is room for improvement. As a Great Place to work for the past 3 years, we are always striving to do better for our employees. We wish you well in your future endeavors.
2.0
May 15, 2023

bad pay, bad management

Recommend
CEO approval
Business Outlook

Pros

-Work from home, skip the commute.

Cons

-Very low pay compare to other company standard -been working for 6 years, every time i request a salary raise, its been turn down, same salary for last 6 years. -Good luck finding someone to answer to the questions you have. -Constant censorship among the interpreters chat portal, anything related to the company that are negative will quickly get deleted.

avatar
LanguageLine Solutions Response
3y
Thank you for taking the time to provide your feedback. It is unfortunate you are not finding the support you need available. We do have a team of managers available, 24-hour support and self-support available in our extensive eLibrary. Chatter groups are moderated and offer support & activities. We regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.
3.0
Aug 26, 2023

It was ok

Recommend
CEO approval
Business Outlook

Pros

Good work schedule no micro management

Cons

Dumb rules rude clients and leps that make things difficult

avatar
LanguageLine Solutions Response
2y
Thank you for taking the time to write a review. As professional interpreters, it is incumbent upon us to ensure equal language access for all LEP’s, even during a difficult call. We appreciate your feedback and wish you well in your future endeavors.
2.0
Sep 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Stable source of income, remote

Cons

No communication from management/supervisor, I worked as a remote interpreter for 2 years and I didn't even know who my supervisor is. No good medical benefits. NO paid sick-leave or vacation time. No sense that you are part of a team, It was a very robotic work experience. I got covid and was unable to work for 2 weeks and nobody from the company even contacted me to checkup or inquire my health, after my sick time was over, it was business as usual.

avatar
LanguageLine Solutions Response
2y
Thank you for taking the time to provide your feedback. It is unfortunate you did not find the support you needed available. We strive to provide the most up to date training available, we have 24 X 7 support and self-support available in our extensive library, as well as a team of managers to support our interpreters. Additionally, we have many other resources available to support and help our interpreters grow and be successful. We wish you well in your future endeavors.
1.0
Sep 18, 2023

Terrible place to work

Recommend
CEO approval
Business Outlook

Pros

Decent pay for remote worker

Cons

Bad management, terrible work-life balance, blurry QA guidelines, micromanaging

avatar
LanguageLine Solutions Response
2y
Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship was with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback. We wish you well in your future endeavors.
5.0
Apr 18, 2023
Recommend
CEO approval
Business Outlook

Pros

The call flow is good. The management staff is nice. The schedule is flexible.

Cons

The pay could be better. The audio quality could improve.

avatar
LanguageLine Solutions Response
3y
Thank you for taking the time to write such a thoughtful review! We appreciate hearing about your personal experience and are happy to learn that you enjoy taking calls for us.
2.0
May 8, 2023

Good starting job

Recommend
CEO approval
Business Outlook

Pros

Work remotely. Don’t have any office drama.

Cons

Low pay, low benefits, no room to grow. The management doesn’t care about you as an employee.

avatar
LanguageLine Solutions Response
3y
Thank you for taking the time to provide your feedback. We appreciate you taking the time to let us know there is room for improvement. As a Great Place to work for the past 3 years, we are always striving to do better for our employees. We wish you well in your future endeavors.
2.0
Jun 13, 2023

Low Pay

Recommend
CEO approval
Business Outlook

Pros

You get to help people communicate with the other party.

Cons

Spanish interpreters mainly are very under paid at $15 an hour when other interpreters in other languages are getting paid way more for less work. management needs to do something about this because this is not OK

avatar
LanguageLine Solutions Response
3y
Thank you for taking the time to provide your feedback. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits while not above average, are consistent with the industry. Please note we regularly review industry compensation. Additionally, we have many other resources available to support you with technical issues. If you would like to discuss further, please email interpretercommunications@languageline.com.
1.0
Apr 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Only good if you need some office based job experience in a corporate environment.

Cons

- Very toxic environment - You will be overworked with very low pay - Micromanaging. Complete lack of support and training. You will be made to feel like a burden and stupid if you ask for help or to be trained - Do not trust management, this company doesn't care about your career progression or mental health. Many people are two faced and will gossip about you behind your back. - Very little diversity of cultures, especially within senior management

2.0
Jul 22, 2023

No management

Recommend
CEO approval
Business Outlook

Pros

Thay pay on time but that’s it

Cons

No raises, they promise you’ll make extra 1$ per hour with good adherence but it never happens, you cannot talk to anyone about anything, insurance is terrible, useless

avatar
LanguageLine Solutions Response
3y
Thank you for taking the time to provide your feedback. It is unfortunate you are not finding the support you need available. We have many resources, including a team of managers available to support and help our interpreters grow and be successful. In addition, we do have 24 X 7 support and self-support available in our extensive eLibrary. You can also join our Chatter groups for support & activities. We regularly review compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.
Viewing 16 - 18 of 258 Reviews

Glassdoor has 3,057 LanguageLine Solutions reviews submitted anonymously by LanguageLine Solutions employees. Read employee reviews and ratings on Glassdoor to decide if LanguageLine Solutions is right for you.