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Lowe's Home Improvement

Engaged Employer

Lowe's Home Improvement reviews

3.5

61% would recommend to a friend

(47,927 total reviews)
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Marvin Ellison

66% approve of CEO

56% positive business outlook

Lowe's Home Improvement has an employee rating of 3.5 out of 5 stars, based on 47,927 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lowe's Home Improvement employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

48K reviews
1.0
Apr 14, 2023

Chaos

Recommend
CEO approval
Business Outlook

Pros

You will almost always get paid for what you work in the pay period, sometimes they shift one week to the next so you don't get overtime pay

Cons

The training for the computer sales software is completely non-existent. There are at least five different programs, and none of them communicate with the other. You have a certain number of sales to make, yet you will lose probably 75 percent of them due to the software being horrendous. The front end of the store has no idea that the back end of the store has sold things. Nobody knows where they pick up items from. You can get an entire order together on pallets, only to have someone else pull the same order. Then you have to put yours back onto all the shelves. There's no way to communicate. This is the most chaotic thing I have ever experienced. People can come pick up their own orders and walk out the door with it, then come back later and pick up the same order again without paying anything. Because there is no way to mark that an order has been picked up except for an antiquated paper system. They literally have to review the camera footage to see if someone picked up a free palette of tile or wood or whatever because no one is able to check electronically to see if something was picked up. The entirely wrong person can pick up an order as well. Incredibly difficult to deal with this place.

1.0
Mar 4, 2023
Recommend
CEO approval
Business Outlook

Pros

10% discount from day one, soif you need new appliances, that is a good deal. Close to my home. PT and FT qualify for insurance.

Cons

I followed the procedure for asking for reasonable workplace accomodations (American's with Disabilities Act) and had my doctor's supply information. A third party (Sedwick) looked at the information, and basically told me that they couldn't help or accomodate me. My immediate superviser implied that I would be fired if I requested accomodations. So, I removed my accomodations request and will just suffer physically while I continue working at Lowes (but I am actively looking for a different company to work for). Another associate told me she had a wokplace injury in another department (requiring surgery and PT). That associate told me she hadbeen FT, but after the wokplace injury, she was "bullied out" of her FT status and demoted to PT (15 hours one week, 20 hours the next week if she is lucky). Most of the positions are PT (20-25 hours/week varying if you are lucky). That is why I am clinging to my FT position even though they won't accomodate my disability, but I hope to change companies soon.

1.0
Feb 4, 2023

Great Potential, Abandon Hope

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employees were great to work with. Hard working people who deserve better. The direct managers were great as well, they know the struggle, they sucked it up long enough to be a manager.

Cons

The one absolute thing the Company cared about was bottom line numbers at the blatant sacrifice of customer service. Customers would receive minimum help due to understaffing as a result of not scheduling enough people to cover shifts. I would advise people not to go there if you expect customer service, they would go anyway and then tell me ‘I should have listened’. Nothing a front line employee would say or do to better the situation mattered. They hire mostly retired elderly people part time so that they can reduce the amount of benefits paid to employees. They would constantly push anti union rhetoric yet they fail to meet the basic ability to care about employees in general.

Viewing 136 - 138 of 47,927 Reviews

Glassdoor has 49,433 Lowe's Home Improvement reviews submitted anonymously by Lowe's Home Improvement employees. Read employee reviews and ratings on Glassdoor to decide if Lowe's Home Improvement is right for you.