Lower reviews

3.6

58% would recommend to a friend

(684 total reviews)
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Dan Snyder

73% approve of CEO

60% positive business outlook

Lower has an employee rating of 3.6 out of 5 stars, based on 684 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lower employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

684 reviews
1.0
Sep 28, 2022
Recommend
CEO approval
Business Outlook

Pros

Same as others have said - meet cool people, Main facility was had good amenities i.e. cafe and barber shop.

Cons

Where to begin? The most recent reviews cover it well enough. I will reiterate a few of the main points Management - most in management are not good leaders, they were either with the company long enough, hit their sales goals, or were 7th grade chess champions. Experiences vary from managers who won't help at all and just throw footballs around the hallway to those who micromanage - literally timing your bathroom breaks. Either way, not good Product - the interest rates/costs are not that great, the main tactic is to get a customer to provide another quote and get an exception to beat it. Benefits - very bad, high cost of for insurance, low 401k match. The "salary" for loan advisors is a non-recoverable commissions draw that you have to beat. Support - the training for LOs is not great. Additionally, many of the operations and business development staff weren't well trained either. Many loan assistants would not get in to the files and ask you questions repeatedly, holding things up. Marble mouthed account reps would transfer screaming clients to you (literally cursing and shouting that they are not interested) and this would count for you lead quota of the day. Reviews - there was a lot of pressure to get clients to write reviews on the various websites, I get it makes sense. But at lower, you are hounded constantly about this, they want you to ask for reviews from everyone you talked to to boost their online reputation. They even wanted everyone to write positive reviews here! Look at the reviews here prior to 2021. Inevitably, many people took the pressure as motivation to write fake reviews for each other, in some cases the management tolerates it.

2.0
Sep 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Flexibility, wfh opportunities in some departments. Everybody outside of management was absolutely wonderful.

Cons

Poor communication from upper management, once you max your pay structure- they alter it so that you make half of what your max was, so instead of cutting low performers - they take money away from their top performers. experienced 2 large lay offs within six months, bro culture - if you don’t like sports this probably isn’t the job for you, non productive meetings, non-inclusive culture. Not a female friendly environment for really any department. Not even a friendly/inclusive environment for anybody who has different views/culture outside of the brain of a college frat boy. Be prepared to be dangled promotions to only have them yanked from under you on the day of. Not even up front but after weeks of planning and decision making.

2.0
Aug 17, 2022
Recommend
CEO approval
Business Outlook

Pros

I’ve met people that I 100% will be in touch with for a long time. Great people that work there and during the “all time low rates” the company really was the place to be of course.

Cons

Lots of areas to touch in but I will keep it simple. The pay you wanted was obtainable when rates were great. The problem was the adjustment when things started to spike. It was like upper management thought it would last forever (it doesn’t work like that). Plus in my region upper management was full of great sales people who frankly had no business managing a group of people. Metrics were constantly increasing during a rate hike and it was physically impossible to demand as much volume that was produced before! After metrics weren’t getting hit was when bad management fell into play by trying to reinvent the wheel and actually threatening jobs. Once that started nobody on the floor was comfortable and resumes across the board were being updated. Micromanaging increased and day to day life suffered. Then layoffs started happening by the masses and it was a scary environment. I pray for the people who are still there. Anyways, the sick/PTO days were combined into 3 weeks. And management would demand us to come into the office even if you fell ill and thought you had Covid… 401k was absurdly low. It feels wrong to keep going on about the bad things that happened here, but read the reviews below and you’ll see it’s a common theme.

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Lower Response
3y
We appreciate the feedback. The industry has had it’s challenges this year and our teams are working hard to ensure that we are updating processes and procedures to adapt. We wish you the best!
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Glassdoor has 719 Lower reviews submitted anonymously by Lower employees. Read employee reviews and ratings on Glassdoor to decide if Lower is right for you.