employer cover photo
employer logo
employer logo

Loya Insuance Group

Is this your company?

Loya Insuance Group reviews

2.6

25% would recommend to a friend

(465 total reviews)

Fred Loya Jr

23% approve of CEO

23% positive business outlook

Loya Insuance Group has an employee rating of 2.6 out of 5 stars, based on 465 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Loya Insuance Group employee rating is 28% below average for employers within the Insurance industry (3.6 stars).

Reviews by job title

465 reviews
2.0
May 19, 2012
Recommend
CEO approval
Business Outlook

Pros

they pay you every week, office environment is attractive (looks like a lawyers firm). good opportunity for Hispanic young people coming out of high school

Cons

Fred Loya makes it harder and harder each day to sell to customers with their ridiculous underwriting. The management is so blinded to their archaic procedures and their own pay that they dont show genuine sympathy to their employees when they have problems. They make more and more rules for the csr's everyday that you don't your bound to get a write up. You dont get benefits like sick days or vacation days until after the first year and when you ask for them, its like they dont want to give them to you,they make it really hard to get your days off when its something you earned.In my region they made my fellow coworker meet an app goal that was ridiculous to meet before she went on vacation. The app goals are not realistic, they increase the app goal at my office when we were understaffed the month before. Training manager was very unprofessional and too subjective (it felt like another high school class) . THEY DONT DO GAS/MILEAGE COMPENSATION WHEN YOU GO TO TRAINING. They make you go to meetings that probably require you to travel one distance to another (for me it was 30 mins) and i Have to clock out, drive to location and then clock in. I DONT GET PAYED FOR THE TIME IT TOOK ME TO DRIVE TO A MEETING THAT WE COULD HAVE HAD IN THE OFFICE OVER THE PHONE IN THE FIRST PLACE!!!! yes im stressed out about this job as you can see.

1.0
Jan 2, 2012
Recommend
CEO approval
Business Outlook

Pros

- Has better pay in comparison to other call centers. - Call volume is fair. - Sales bonus compensation is acceptable. - Turnover is not as bad as with similar positions.

Cons

- Management does not know how to properly address people. - You will be severally embarrased in front of other members of management or other CSRS. - If you try to contest the manager's opinion, you will be constantly harrased up to the point that you will end up quitting or just not show up anymore.

3.0
Mar 24, 2011
Recommend
CEO approval
Business Outlook

Pros

Pay is good. Training is sometimes intense.

Cons

No actual license training. Advancement is pretty much either based on sales, qualifications or even being in the right place at the right time that or even how attractive you look. According to (anonymous) management: Csr's are replaceable, management gets more liniency. Working hours for csr is mon-sat with variable hours wich really leave no option to run important errands or for much of a personal life. Not the best choice for family oriented individuals. If management doesnt like you, it is very easy to get you fired all it takes is a call and write ups from basically anything you do.

Viewing 460 - 462 of 465 Reviews

Glassdoor has 471 Loya Insuance Group reviews submitted anonymously by Loya Insuance Group employees. Read employee reviews and ratings on Glassdoor to decide if Loya Insuance Group is right for you.