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      MEMIC

      Engaged Employer

      MEMIC reviews

      4.2

      74% would recommend to a friend

      (99 total reviews)
      avatar

      Michael Bourque

      97% approve of CEO

      89% positive business outlook

      Ratings by demographic groups

      MEMIC has an employee rating of 4.2 out of 5 stars, based on 99 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The MEMIC employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      99 reviews
      1.0
      Mar 22, 2019

      Micro-management at its best

      Claims
      Recommend
      CEO approval
      Business Outlook

      Pros

      They hire great claims people--but then take them down a few notches...

      Cons

      I worked in a MEMIC office in New England (not the Home Office in Portland) for almost 10 years. For the first few years, it was by far the best company I ever worked for. After that, things changed, and management became very full of itself. It is hugely top-heavy and the promotions to managers, supervisors, directors and vice presidents is ridiculous. I think 400 people work for the company and more than a quarter of these people are management. Although the claims workload looks like it would be minimal, the additional stress of the constant audits from the compliance department make it a negative place to work on a daily basis. It's fairly common place to see people crying at their desks. Management dosen't care that people are frustrated and leave the company, even after being there for years. They tend to joke about it, assuming that they can get new people to come in... athough it takes months to find people. Sometimes they don't even bother filling the position and just give extra workloads to the adjusters that are left, without any consideration to the effect on customer service. In fact, the VP of claims was once overheard saying "sometimes turnover is a great thing!" He's getting his wish, which is too bad, because of the people that have left, had they felt appreciated, they probably would have stayed. The insurance industry is a small one, it's not good to have a bad reputation with micro-management of employees. If you are in underwriting or loss control, you are treated like gods. Claims people are the bottom of the barrel at MEMIC, and considered dispensable. It's obvious in their hiring procedures. They want current adjusters to recommend new people to come to the company...An adjuster referral is worth $100. Loss control and underwriters are worth up to $3,500. It's just insulting.

      avatar
      MEMIC Response
      7y
      First, a sincere thanks for your feedback. You are right that many things have changed at MEMIC during our significant growth over the past several years. In fact, we doubled the number of employees and have now opened offices from Maine to Florida. To achieve that growth we created a structure we feel confident will respond to continued growth and one that replicates the service standards that have gained us recognition with agents, policyholders, and the insurance industry. The Claim department is where we deliver on the promise of insurance and sincere care for injured workers. As you may also know, we are investing heavily in a new claim management system to ease workloads, speed decision making and continue our record for timely compliance. That’s not to say we’ve done everything perfectly. Growth and change are the two most challenging aspects for all organizations. That said, we are investing in management training and a lot more cross department communication. That’s just some of what our all-employee survey indicated and we’re making steady progress. Finally, thank you for your feedback on the referral program. We typically start our positions at the first tier, and then escalate based on the difficulty to fill the position.
      4.0
      Mar 2, 2018

      Great Culture, Slow Moving

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The culture at MEMIC is great. Overall, people are nice and goal-oriented. The company tries its best at maintaining its cultural values through its rapid growth. There are somewhat frequent after work events, and in the summer you can catch large groups of employees from various departments enjoying happy hour on Portland's waterfront. The Portland office has brand new equipment and workstations (sit stand desks). The place looks clean and hip. There's an on-site gym and locker room. Every floor has a kitchenette. There's a large training room. The company really values talent and will promote talent. HR department is improving with the growth and looking to establish ways to bring in top talent. The IT department is going through a major transition (you can see that by some of the reviews here) so there are headaches there. Some people don't like change, but some of the criticisms are valid.

      Cons

      The company is only 25 years old, so there's a lot of the "old guard" remaining. While we are growing at a rapid rate, a lot of the new ideas are rooted in its past ideology. So change can be difficult. As with any company, it’s hard for mid-level managers and individual contributors to stand up against senior management's "bad ideas" without seeming difficult or not being a team player. You can negatively impact your career by being too outspoken with some members of senior management. However, we have a new CEO that's a collaborator and person-of-the-people, and he's putting feelers out there - there's a good chance this old guard will have to learn new tricks. When in meetings with senior management, many will be on their phones or laptops checking text messages and emails, hardly paying attention. There's a need to be constantly connected, but it sends the message to staff that they are not important and it disrespects their time. The pay is OK and it's pretty competitive in the Maine insurance industry, but it has to be considering it's a monoline carrier. The benefits overall are just OK. They offer a fantastic 401k program but there's a 3+ year vesting period, so it's only as good as your commitment to stay. They offer great PTO, but its accrued and its flexibility entirely dependent on your manager. There's an expensive high ded health plan. They subsidize parking, but it could be a hike to the office. The work-life balance is questionable at best. For example, there were calls for more work life balance to curb burnout, instead of instituting a work-from-home program or flex-time, they bought a nap pod so you can nap if you need to. Just a bit out of touch with the current national trend toward work-life balance. Nevertheless, there are some positions that offer various starting and ending times, but they are rigid in their structure. Overall, I've had a positive experience and would recommend this company to anyone.

      1.0
      Apr 27, 2017

      Terrible management in IT

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      redesigned offices; very modern and pleasant (but zero privacy)

      Cons

      Most programmers have left. Management has zero experience managing programmers and it shows. Not interested in motivating people at all. Management jokes about employees behind their backs and encourages an atmosphere of favoritism and back stabbing. Toxic.

      avatar
      MEMIC Response
      7y
      First, our apologies for a late response on this review. Nearly two years ago, MEMIC undertook a major restructuring of our IT department while also implementing a new operating system. While there were challenges, under new department leadership, the team succeeded in delivering a system for which we are grateful. As we move forward, we are using the lessons of that experience to apply to our next major project and are hiring more talent to share the work. In addition, we are beginning to implement suggested changes expressed in a recently completed employee engagement survey. We are intent on living up to our recent designation by ACORD as “the top workers’ compensation company in the U.S.” That includes strong employee satisfaction.
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      ReviewsMEMIC reviews

      Glassdoor has 121 MEMIC reviews submitted anonymously by MEMIC employees. Read employee reviews and ratings on Glassdoor to decide if MEMIC is right for you.