Madewell reviews

4.0

68% would recommend to a friend

(2,096 total reviews)
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Libby Wadle

50% approve of CEO

43% positive business outlook

Madewell has an employee rating of 4.0 out of 5 stars, based on 2,096 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Madewell employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Jul 4, 2016
Recommend
CEO approval
Business Outlook

Pros

-Discount is OK, spans across J.Crew too which is nice.

Cons

-Expect micro-managing, lots of hovering -Management likes to spend a majority of their time in the back office during store hours, leaving only one associate on the floor to deal with an overflowing number of customers walking in and out (particularly in a busy mall setting). -Visual books and managers allows little creativity, when everything is done by the book, your store just looks like a clone of every other one and it becomes boring - creativity when it comes to styling and merchandising should be encouraged. -Management will make you stay later than scheduled time -Consistently understaffed, no one likes management and leaves after 3 months -Hours are terrible, expect late nights -Pay is terrible -Management expects maximum effort while belittling associates and lacks trust for their employees -Quality of clothing is not always Madewell. Only things worth buying are the denim (sometimes), leather items, button down shirts. Every other article of clothing from Madewell is poor quality - don't be fooled. -Management expects for life to be revolved around Madewell. They don't promote a healthy work/life balance.

2.0
Jan 25, 2016

At least there's a discount

Recommend
CEO approval
Business Outlook

Pros

-Generous employee discount -A sense that the corporate offices want to involve you

Cons

-The peddling of the idea that people from stores can grow from within to a corporate role -Terrible senior management in stores (in the store I worked at, specifically) -A lack of good HR practices for retention

3.0
Jul 23, 2015
Recommend
CEO approval
Business Outlook

Pros

Working here was fun for a while due to the events, amazing discount on clothing, really cool coworkers/ friends, and the really nice customers who shopped here. I rarely had a bad day at work due to circumstances created at work. It was always a pretty easy going environment. I always received a raise after performance reviews and was able to pick up shifts from others when needed. Management was nice for the most part, save for a few micromanagers, of whom didn't last long themselves.

Cons

The major downside here is that if you are not the kind of girl who blogs, is extremely social-media friendly, obsessed with fashion, or seemingly well-off, it is incredibly hard to work here to make a living. The hours can be non-existent in the slow months, so you have to hustle to pick up shifts from the employees who rather have the day off anyways. Management doesn't really recognize hard work unless you kiss butt to them and become their bestie. Favoritism can be rampant at this location, but that's how retail is. Though there is no emphasis on commission sales, if you are not great a endless, empty flattery it can be hard to get customers to spend money on things other than sale items. Girls can be ruthless when phishing for "clients" and are fierce about keeping them to land big, continuous sales. Very little develop for those who are interested and show loyalty to the company. Too focused on being cute and selling the brands image, rather than work ethic, at times.

Viewing 7 - 9 of 2,096 Reviews

Glassdoor has 2,160 Madewell reviews submitted anonymously by Madewell employees. Read employee reviews and ratings on Glassdoor to decide if Madewell is right for you.