Madewell reviews

4.0

68% would recommend to a friend

(2,096 total reviews)
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Libby Wadle

50% approve of CEO

43% positive business outlook

Madewell has an employee rating of 4.0 out of 5 stars, based on 2,096 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Madewell employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Dec 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Fellow associates were approachable and kind Managers were nice as individuals when they weren't power tripping together

Cons

-Hypocritical management, would come over from across the store to keep associates from having any conversations with one another even when the store was slow and then would go gossip for hours in the back with each other -No regard for loyalty. Management overlooked hard working sales associates who regularly made goal and then hired new associates at a higher pay without increasing any existing associates’ pay to match the new hourly wage. -Company greenwashes their brand while profiting massively off of fast fashion that’s overpriced for its quality. -Management lacked sensitivity for eating disorders among associates by constantly pushing diet culture, cleanses, weight loss, etc. even though the company claims to value inclusivity and diversity in sizes. -No respect for availability or hours initially requested. Most of us were working 32-38 hours as part timers when we had asked for 20-30. -Exhausting work for not nearly enough pay. -Visual designer would regularly take credit for sales made by associates even though she was full-time and didn't have sales goals to make -Store layout was unorganized and the back was not fire-safe whatsoever, constantly had to climb over obstructions to get to inventory -Training wasn’t thorough and most of the teaching was done on the fly by other associates. -Management was generally condescending, talked to employees like children, would tell us how to do things we already knew how to do while also refusing to train us on things like cash register or enterprise shipping (which we needed to know how to do). -Terrible system to get shifts covered, Dayforce doesn’t allow employees to see others’ schedules or request others cover their shift.

1.0
Feb 10, 2016
Recommend
CEO approval
Business Outlook

Pros

The discount policy is pretty good. There is not much else to add here though. Just satisfying the 20 word minimum.

Cons

The company from my perspective was very racist and they exhibited it numerous times through out my employment. I often felt set up to fail by upper level management and I worked there for months without ever being properly trained. They always tell you to reach out to unhelpful people and then hold you accountable for all the help they didn't give you. DMs are anything but helpful and violate HR policies routinely without batting an eyelash. There were other bad reviews on the company for some of the same complaints that I had but I notice that they're missing in favor of more recent positive ones? I have a hard time understanding how this happened if reviews aren't removed.

1.0
Nov 5, 2017

Absolute Nightmare

Recommend
CEO approval
Business Outlook

Pros

Weren't many, but you did have a decent amount of breaks.

Cons

This place was a nightmare, at least the location I worked at was. Going to work was an absolute dread and the amount of times I broke into tears on the sales floor was ridiculous. I have had experience working in retail for quite some time so I did have my fair share of working in different environments. However, I have never worked for a company where managers were downright insulting their workers on a daily basis. I was never formally trained and was shunned every time I asked a question. These weren't illogical questions may I add as they were mainly about operating systems which I was mentioned before, was never trained to operate. The managers were absolutely the worst part of this job as they were so rude to the point that it was abusive. Also, closing down the store is 2 hour job that was easily made into a four hour job. At the end of the day you have to manually restock a section of a store in addition to cleaning and folding etc. This could be easily fixed by systematically refilling quantity during the day, as most companies do.

Viewing 4 - 6 of 2,096 Reviews

Glassdoor has 2,160 Madewell reviews submitted anonymously by Madewell employees. Read employee reviews and ratings on Glassdoor to decide if Madewell is right for you.