Michaels reviews

3.1

44% would recommend to a friend

(9,671 total reviews)

David Boone

36% approve of CEO

36% positive business outlook

Michaels has an employee rating of 3.1 out of 5 stars, based on 9,671 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Michaels employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Oct 7, 2014
Recommend
CEO approval
Business Outlook

Pros

At this point in time, it's a job. You'll learn how to work with inadequate staffing levels, impossible goals, and a crushing workload.

Cons

Too many to list. I was expected to run a store on minimal staffing. At many times, I would have one cashier, one sales associate to cover the entire selling floor, and one framer. It is impossible to meet standards on this level of staffing. When private equity took over this company in 2006, the corporate culture became nothing but cut, cut, cut. Framers were given impossible selling and productivity goals to meet. Every Christmas season, I dreaded the rush to complete customers framing orders. As long as we got the sale, it didn't matter if the customer was happy or not. As staffing levels decreased, store managers had to increase their workload. I won't even go into stocking and planograms on minimal staffing levels. The company preached customer service at the end, but did not provide the resources to make it happen. The quality of field management also went downhill. This applied to store, district, and regional levels. Long term management was being forced out, and were often replaced by people of lower ability. My district manager only cared about whether the windows were painted, and not about in-stocks and merchandising. This clueless individual liked to come into my store at 4:45 p.m. just to ensure that we would have to stay all evening to tour the store. I would not have minded so much if I could have actually learned something from this person. In my career, I've worked for people I liked and people I didn't. My last district manager was the first whom I had zero respect. Long term district managers were fired and replaced by these lower quality people. It was very obvious that age discrimination was taking place.

3.0
Sep 23, 2014

Don't even know where to begin.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I like working in the store, with my co-workers and love working with the customers, I enjoy helping them get what they've imagined into reality. The discount is nice.

Cons

Some unrealistic expectations. I know from first hand experience of the expectations this company is now placing on its employees. They are pushing and pushing employees to crank out 6 to 8 hours of work into 3 or 4 hours they are pushing employees to move faster and faster over looking or turning a blind eye to doing things right.. Michaels is pushing speed over safety. A person can only maintain a certain rate of work performance( speed and movement) for so long of a time( continuously for 1 maybe 2 hours, but not 3 or more) before their body gives out straining a muscle or exertion to the point of shortness of breath and becoming light headed. Not to mention the stress. Working only 2 or 3 days a week 3 or 4 hrs. each day also does not allow the body time to become used to such a routine. Employees shouldn't be in fear of losing their job so much that they work themselves to the point of damaging their bodies.

1.0
May 27, 2009
Recommend
CEO approval
Business Outlook

Pros

1. If you need a part time job this is the place to go. 2. They now have coupons comming out the a**. Seems like everyweek there is a 40% coupon and always a coupon through email also.

Cons

1. the pay is higher than most companines in this area but it later evens out because they cut your hours, pretty much you end up getting 4 hour shifts two to three days a week. You burn more gas getting to work than what you are going to make that day. 2. The training is poor. They put money towards the training videos but you won't know until you become hands on. So the communication from the one who physically trains you is very piss poor, especially in the framing department when you have to deal on an everyday basis with customer's priceless artwork. In framing you are trained (if the framing manager is not lazy) maybe two or three times (days) and then after a week you are thrown to the wolves to manage the department by yourself because in most stores no one else is trained in the framing department but the actual framers. I have worked there for going on 6 years and corporate still sees no need to cross train other workers for the framing department which in good economic times makes more money than the store itself. 3. If your a college student, don't expect to get promoted, you are a threat to most store managers. After a year of working there, I inquired about moving up the ladder and was told I had to drop out of college to do that. Disgusting!!! 4. Most times there is piss poor store management with bad ideas, bad attitudes, and poor communication. But they always manage to keep their jobs, as awful as they are, so instead of reprimanding the poor management for their poor decisions and poor behavior, they get moved to other stores and cause the same ruckus and have the same low standards for themselves. Corporate needs to spend money on re-training these individuals to be better managers. 5. Heaven forbid you get sick. You can't call out because of the new infractions in regards to the attendence policy, you loose points for calling out of work. Now people come to work sick and spreading their filth and germs to other employees. Just becuase management didn't want to punish the frequent offenders, those who actually come to work, on time, on a regular basis have to be punish. How fair is this. Ridiculous!!! Now that people are in desparate need you shoved out all of those SOPs and force us to sign due to your lack of sense to punish offenders. 6. One thing they need to realize, THE ECONOMY SUCKS NOW!!!!!!! How many people do you really think are going to come in and spend $150 -$300 on framing a custom piece now? I am aware that people priorities differ but I'm pretty sure that food and a roof comes before framing a picture. Framing sales are low because of this. Framers can't sell to an empty store nor can they sell framing standing on a street corner. Stop blaming and punishing the employees for things they don't have control over. 7. I find it ignorant how the customers get more of a discount than your employees. Employees only get 25% and yest customers can walk in with multiple coupons and receive 40% off.

Viewing 46 - 48 of 9,671 Reviews

Glassdoor has 9,987 Michaels reviews submitted anonymously by Michaels employees. Read employee reviews and ratings on Glassdoor to decide if Michaels is right for you.