Michaels reviews

3.1

44% would recommend to a friend

(9,672 total reviews)

David Boone

36% approve of CEO

36% positive business outlook

Michaels has an employee rating of 3.1 out of 5 stars, based on 9,672 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Michaels employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Nov 1, 2019
Recommend
CEO approval
Business Outlook

Pros

I got out of here and will never be under the thumb of an abusive manager again. It changed my life.

Cons

- no actual training, just shadowing for a week and then it's up to you to "ask questions" - no work life/balance. management will work you to death to take your credit - they have an idea submission forum for you to submit ideas, but they stole mine 4 months later when I got a reply they were conveniently "already working on this" and I couldn't even be involved to contribute - long working hours always. They claim to have a peak season like most retail companies around Halloween/Christmas but you'll work 10 - 12 hour days every day up to that point regardless - The pay seems great until you realize how many hours it takes to make the pay - The corporate discount sucks and you can't use it online. I'm not making a special trip to Michaels when I can get a comparable product on Amazon Prime shipped for a better price with no hassle. - Lots of virtue signaling in the company, are LGBTQ people really now "welcome" at an arts store? When has the art community ever been against LGBTQ people? At what point did Michaels deny a gay person from buying a marker at their stores? Was someone in charge of identifying someone's sexuality at the counter in the past to see if they were an eligible consumer? The art community is the most accepting community. We don't need to talk down to our audience like this for social brownie points. How is this even seen as a profitable or worthwhile message for the cost? Who isn't asking these tough questions? If you have a soul, you'll realize quickly how endlessly frustrating it is here.

1.0
Jul 9, 2019

Stay far away

Recommend
CEO approval
Business Outlook

Pros

It was great to have a nice work family, I made a lot of friends there. There were lots of different departments so it was cool to see how that all worked together. The vacation time and corporate time/sick time off were nice. Also, the benefits were affordable. The bonus's were nice and the pay was decent but a lot of people left because they were better than that.

Cons

Nobody knows what communication is. Nobody knows what work life balance is and you get worked to the bone. Also, payroll is extremely messed up. You will not advance up in your career. 3 years and I was in the same position. Awesome right? If you really had a problem HR would side with the person who was causing the problem. Sadly I have nothing good to say about this company. The manager's who worked in our creative department were very "clicky". People who were best friends with the managers got the promotions - not you.

2.0
Feb 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Corporate seems like they care, they try to do things to make the job more positive. They very much seem involved in trying to get you to move up (I personally don't know about the corporate level but I came from Replenishment and worked my way up to Framing Manager). Framing is very fun and creative, I loved the hands on experience and getting to see all different kinds of art. You really do feel like an expert in your field and I was proud of what I was doing. Their archival techniques were very good for the artwork and museum quality (if you were trained right). In framing it was kind of nice to be able to have some distance away from customers. You have your own area that you can't stay in but it was nice to go back there and just work on your framing projects. Because of everything I had to do the position looked great on my resume.

Cons

Oh boy. I was in charge of a framing team but because there were managers who kept on quitting I had to help out more and more with the store. I was either a good framing manager or a good store manager. It's hard to hire for framing because it's so detail oriented and people can really mess up artwork if you hire wrong but also no one knows about framing so no one applies for it. So if there is a vacancy it's rough and it takes a long time to hire someone (and train them). Corporate would keep coming in and telling us to do more and more and we didn't have enough hours to do everything they made us responsible for. Online ordering was also added and managers (at least when I left) were in charge of fulfilling them instead of hiring more people. I was paid NOTHING, it's retail so it sucks but when I tell people in office jobs everything I had to do they tell me it's crazy how little I was paid for everything I had to do. Corporate can tell us we are appreciated but at the end of the day managers and associates in the stores actually have to face customers who complain about the lack of people in the stores and things we can't control and we are the ones who are paid nothing. I loved framing, loved the artistry, the art itself, and the people I helped out and worked with but when I had another opportunity I took it and didn't look back. Living in poverty for corporate profit is not worth it.

Viewing 67 - 69 of 9,672 Reviews

Glassdoor has 9,988 Michaels reviews submitted anonymously by Michaels employees. Read employee reviews and ratings on Glassdoor to decide if Michaels is right for you.